The Lamb Company
CSR / Order Entry / Sales Support
The Lamb Company, Pedricktown, New Jersey, us, 08067
About You
Do you take pride in Customer Service, Order Entry and Inside Sales support? Are you a great communicator and love to work in a dynamic team environment? Is your organization, accuracy and follow up skills part of your work DNA? If so, you will be a great addition to our team that supports our premium protein lamb and beef sales across the Eastern USA. Read on and apply to this great opportunity in the South Jersey area.
About Us
The Lamb Company is a farmer owned cooperative that has been in business for over 50 years. We are a leading North American supplier of premium imported lamb brands and specialty meats to the top retail and food service customers. We pride ourselves on the highest safety and quality standards and offer products that are traceable from Pasture to Plate.
To learn more about our company, go to www.thelambcompany.com
Position Overview
The Customer Service Representative / Order Entry / Sales Support position drives shareholder value by providing timely and accurate customer service, order entry, and inside sales support for high quality products that meet our specifications and consumer expectations. This position coordinates and expedites the sales documentation process from entering orders through to order fulfillment. Additionally, this position proactively implements processes and procedures to improve the efficiency and accuracy of our order entry and sales order fulfillment while delivering excellent customer service.
Major Responsibilities
Processes orders through email and EDI, checks pricing, product number, inventory on hand for accuracy and completenessCalls customers, takes orders over the phone, and completes sales order formCalls customers for receivable collections and ensures accounts are currentEnters and allocates orders in inventory management system (Great Plains Dynamics)Monitors orders and troubleshoots for any issues with inventory, fulfillment, or logisticsEnters and prints picking ticketProvides sales staff with reports (stock status, sales reports, accounts receivable listings)Answers incoming calls and questions from customersAssists in inventory reconciliationsMaintains relationships with internal staff, external customers and third party warehouse employeesBuilds sustainable customer relationships of trust through open and interactive communicationAbility to multi-task, prioritize and manage time effectivelySuccess Measures:
Efficient and timely customer service, sales and accounts receivable supportAccurate and timely administration of documentationAccurate and complete orders entered into DynamicsAbility to multi-task, prioritize and manage time effectivelyQualifications & Considerations for the Position
College or high school diploma5 years' customer service and inside sales experience, preferably in the meat industryProfessional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholdersStrong data/order entry, keyboarding 55 wpmFluent in EnglishOrganized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlinesExcellent ability to plan, organize and prioritize with attention to detail and accuracyProven ability to remain calm and work under pressure, resolve problems, and keep others informed of status updatesProficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)Team player with high integrity, values and a positive attitude
The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.
The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.
Do you take pride in Customer Service, Order Entry and Inside Sales support? Are you a great communicator and love to work in a dynamic team environment? Is your organization, accuracy and follow up skills part of your work DNA? If so, you will be a great addition to our team that supports our premium protein lamb and beef sales across the Eastern USA. Read on and apply to this great opportunity in the South Jersey area.
About Us
The Lamb Company is a farmer owned cooperative that has been in business for over 50 years. We are a leading North American supplier of premium imported lamb brands and specialty meats to the top retail and food service customers. We pride ourselves on the highest safety and quality standards and offer products that are traceable from Pasture to Plate.
To learn more about our company, go to www.thelambcompany.com
Position Overview
The Customer Service Representative / Order Entry / Sales Support position drives shareholder value by providing timely and accurate customer service, order entry, and inside sales support for high quality products that meet our specifications and consumer expectations. This position coordinates and expedites the sales documentation process from entering orders through to order fulfillment. Additionally, this position proactively implements processes and procedures to improve the efficiency and accuracy of our order entry and sales order fulfillment while delivering excellent customer service.
Major Responsibilities
Processes orders through email and EDI, checks pricing, product number, inventory on hand for accuracy and completenessCalls customers, takes orders over the phone, and completes sales order formCalls customers for receivable collections and ensures accounts are currentEnters and allocates orders in inventory management system (Great Plains Dynamics)Monitors orders and troubleshoots for any issues with inventory, fulfillment, or logisticsEnters and prints picking ticketProvides sales staff with reports (stock status, sales reports, accounts receivable listings)Answers incoming calls and questions from customersAssists in inventory reconciliationsMaintains relationships with internal staff, external customers and third party warehouse employeesBuilds sustainable customer relationships of trust through open and interactive communicationAbility to multi-task, prioritize and manage time effectivelySuccess Measures:
Efficient and timely customer service, sales and accounts receivable supportAccurate and timely administration of documentationAccurate and complete orders entered into DynamicsAbility to multi-task, prioritize and manage time effectivelyQualifications & Considerations for the Position
College or high school diploma5 years' customer service and inside sales experience, preferably in the meat industryProfessional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholdersStrong data/order entry, keyboarding 55 wpmFluent in EnglishOrganized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlinesExcellent ability to plan, organize and prioritize with attention to detail and accuracyProven ability to remain calm and work under pressure, resolve problems, and keep others informed of status updatesProficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)Team player with high integrity, values and a positive attitude
The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.
The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.