Hotel Bethlehem
Hotel Front Desk Agent/Full Time
Hotel Bethlehem, Bethlehem, Pennsylvania, United States, 18020
Award Winning Hotel
#1 Best Historic Hotel in America-USA Today 2021 & 2022#1 Best Historic Hotel-Historic Hotels of AmericaVoted best hotel in the Lehigh Valley-Trip AdvisorAwarded as Top Workplace-Morning CallWhy Work for Us
Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.
Competitive Benefits Including
FULL TIME POSITIONS
Medical, Dental and Vision Insurance with hotel paying a large portionGenerous paid time off-Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salaryBonus incentive programs401k with matching fundsHotel provided life insuranceHotel discounts through Historic Hotels of AmericaPOSITION SUMMARY:
Full Time positions available.
Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.
SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:
Strong customer service orientationStrong listening skills and patienceAbility to deal well with people in a professional and courteous mannerExcellent phone skillsExperience with hotel software preferredREQUIREMENTS
Provide a first-rate guest experienceProvide information to guests about hotel policies, services and amenitiesRespond to requests from guests for assistance and information about the local areaSelling and up-selling rooms to "walk-in" customersCommunicate with the sales department to ensure knowledge of key accounts and groupsEntering/changing reservation information on the computer systemPosting charges to guest accountsProcessing payments from guestsClosing, balancing and making necessary corrections to guest accountsCounting and balancing cash, credit cards and direct bill accountsListening for or anticipating and responding to guest complaintsOperating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.Maintaining daily logsYou are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.Ability to work weekends and holidays
QUALIFICATIONS:
Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.
PHYSICAL REQUIREMENTS:
Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.
#1 Best Historic Hotel in America-USA Today 2021 & 2022#1 Best Historic Hotel-Historic Hotels of AmericaVoted best hotel in the Lehigh Valley-Trip AdvisorAwarded as Top Workplace-Morning CallWhy Work for Us
Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.
Competitive Benefits Including
FULL TIME POSITIONS
Medical, Dental and Vision Insurance with hotel paying a large portionGenerous paid time off-Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salaryBonus incentive programs401k with matching fundsHotel provided life insuranceHotel discounts through Historic Hotels of AmericaPOSITION SUMMARY:
Full Time positions available.
Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.
SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:
Strong customer service orientationStrong listening skills and patienceAbility to deal well with people in a professional and courteous mannerExcellent phone skillsExperience with hotel software preferredREQUIREMENTS
Provide a first-rate guest experienceProvide information to guests about hotel policies, services and amenitiesRespond to requests from guests for assistance and information about the local areaSelling and up-selling rooms to "walk-in" customersCommunicate with the sales department to ensure knowledge of key accounts and groupsEntering/changing reservation information on the computer systemPosting charges to guest accountsProcessing payments from guestsClosing, balancing and making necessary corrections to guest accountsCounting and balancing cash, credit cards and direct bill accountsListening for or anticipating and responding to guest complaintsOperating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.Maintaining daily logsYou are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.Ability to work weekends and holidays
QUALIFICATIONS:
Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.
PHYSICAL REQUIREMENTS:
Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.