Atrium Health
Call-Center Interpreter
Atrium Health, Winston Salem, North Carolina, United States, 27104
Job Description
JOB SUMMARY:
Performs a variety of interpreting and other associated services to assist the non-English speaking patients receiving care from within the Wake Forest Baptist Health system.
EDUCATION/EXPERIENCE:
High School diploma required with Associate's or Bachelor's degree in foreign language preferred. Working knowledge of medical terminology and basic human anatomy/physiology preferred. Work experience in providing interpreter services preferably in a hospital environment preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
Successful completion of competency testing, both written and spoken, in a secondary language.
ESSENTIAL FUNCTIONS:
1. Interprets communications for foreign patients and Medical Center personnel.
2. Aware of foreign patient's culture to provide accurate and thorough interpreter services.
3. Promotes a caring image of the Medical Center by smiling and responding calmly and courteously to patients and staff.
4. Assists in outreach efforts in the cultural areas of the community.
5. Develops relationships with Medical Center personnel who regularly interface with foreign patients.
6. Maintains a log of patient/staff interpreting contacts.
7. Provides departmental support when available.
8. Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patients' families.
SKILLS/QUALIFICATIONS:
Ability to communicate effectively with a wide range of individuals in both languages Understands a variety of regional accents and linguistic styles and registers Selects appropriate mode of interpretation for each situation Interprets with highest degree of accuracy and completeness in consecutive, simultaneous, and sight translation modes Self-corrects, understands own linguistic limitations, seeks clarification, and accepts correction Notices cues from encounter participants regarding level of understanding and/or need for clarification Strong writing skills and understanding of translation process Considerable proficiency of secondary language and English in both written and oral form Exceptional interpersonal, problem solving and organizational skills Ability to maintain effective working relationships with other employees
WORK ENVIRONMENT:
Fast-paced clinical and office environment, with frequently changing priorities Physically demanding with a lot of walking and standing time Emotionally challenging, as some interactions may be highly stressful requiring maturity, composure, and sound judgment
About Us
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
About the Team
Mission, Vision and Culture Commitments
Mission
To improve health, elevate hope and advance healing - for all.
Vision
To be the first and best choice for care.
Culture Commitments
We create a space where all Belong
We Work as One to make great things happen
We earn Trust in all we do
We Innovate to better the now and create the future
We drive for Excellence - always
JOB SUMMARY:
Performs a variety of interpreting and other associated services to assist the non-English speaking patients receiving care from within the Wake Forest Baptist Health system.
EDUCATION/EXPERIENCE:
High School diploma required with Associate's or Bachelor's degree in foreign language preferred. Working knowledge of medical terminology and basic human anatomy/physiology preferred. Work experience in providing interpreter services preferably in a hospital environment preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
Successful completion of competency testing, both written and spoken, in a secondary language.
ESSENTIAL FUNCTIONS:
1. Interprets communications for foreign patients and Medical Center personnel.
2. Aware of foreign patient's culture to provide accurate and thorough interpreter services.
3. Promotes a caring image of the Medical Center by smiling and responding calmly and courteously to patients and staff.
4. Assists in outreach efforts in the cultural areas of the community.
5. Develops relationships with Medical Center personnel who regularly interface with foreign patients.
6. Maintains a log of patient/staff interpreting contacts.
7. Provides departmental support when available.
8. Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patients' families.
SKILLS/QUALIFICATIONS:
Ability to communicate effectively with a wide range of individuals in both languages Understands a variety of regional accents and linguistic styles and registers Selects appropriate mode of interpretation for each situation Interprets with highest degree of accuracy and completeness in consecutive, simultaneous, and sight translation modes Self-corrects, understands own linguistic limitations, seeks clarification, and accepts correction Notices cues from encounter participants regarding level of understanding and/or need for clarification Strong writing skills and understanding of translation process Considerable proficiency of secondary language and English in both written and oral form Exceptional interpersonal, problem solving and organizational skills Ability to maintain effective working relationships with other employees
WORK ENVIRONMENT:
Fast-paced clinical and office environment, with frequently changing priorities Physically demanding with a lot of walking and standing time Emotionally challenging, as some interactions may be highly stressful requiring maturity, composure, and sound judgment
About Us
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
About the Team
Mission, Vision and Culture Commitments
Mission
To improve health, elevate hope and advance healing - for all.
Vision
To be the first and best choice for care.
Culture Commitments
We create a space where all Belong
We Work as One to make great things happen
We earn Trust in all we do
We Innovate to better the now and create the future
We drive for Excellence - always