Heart City Health
Patient Service Rep/Front Desk
Heart City Health, Elkhart, Indiana, United States, 46516
Position Summary:
The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.
Essential Functions:
Greets patient(s) and offers assistance in a friendly and professional mannerAssists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual’s needsAnswers incoming or transferred phone calls in a friendly and professional mannerResponds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashionResolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolutionSchedules appointments for both new patients and for the routine, preventative care of established patientsEfficiently operates office machines such as photocopier, fax, postage, scanner and personal computerHandles business transactions with accuracy and provides proper documentation for each transactionRecords and verifies the personal/confidential information of patientsMaintains and updates office supply logsKeeps work area and lobby clean and organizedTrains new employees as requested or requiredOther duties as assignedKnowledge, Skills and Abilities:
Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned dutiesGood basic mathematical skills; uses a calculator or other means to accurately figure all transactionsGood computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferredGood time management skills; self-evaluates the use of time and understands how others may be affectedCultural diversity awareness and skills; respects all people regardless of race, nationality or social standingAbility to work independently (self-motivating) and as part of a teamAbility to multi-task; comfortable in a fast-paced environmentAbility to build and maintain effective working relationships with co-workers, providers, managers, patients and vendorsProblem sensitivity skills; empathetic/understandingDeductive Reasoning and problem-solving skillsOrganized and detail-orientedBilingual (Spanish/English) language skills are preferredEducation, Experience and Licensure:
High School Diploma or equivalent (GED) required2 to 3 years’ experience in a professional office environment preferredPhysical Demands:
May sit and/or stand for long periods of timeMust be able to see and hear within normal range with or without correction device(s)Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones
The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.
Essential Functions:
Greets patient(s) and offers assistance in a friendly and professional mannerAssists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual’s needsAnswers incoming or transferred phone calls in a friendly and professional mannerResponds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashionResolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolutionSchedules appointments for both new patients and for the routine, preventative care of established patientsEfficiently operates office machines such as photocopier, fax, postage, scanner and personal computerHandles business transactions with accuracy and provides proper documentation for each transactionRecords and verifies the personal/confidential information of patientsMaintains and updates office supply logsKeeps work area and lobby clean and organizedTrains new employees as requested or requiredOther duties as assignedKnowledge, Skills and Abilities:
Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned dutiesGood basic mathematical skills; uses a calculator or other means to accurately figure all transactionsGood computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure preferredGood time management skills; self-evaluates the use of time and understands how others may be affectedCultural diversity awareness and skills; respects all people regardless of race, nationality or social standingAbility to work independently (self-motivating) and as part of a teamAbility to multi-task; comfortable in a fast-paced environmentAbility to build and maintain effective working relationships with co-workers, providers, managers, patients and vendorsProblem sensitivity skills; empathetic/understandingDeductive Reasoning and problem-solving skillsOrganized and detail-orientedBilingual (Spanish/English) language skills are preferredEducation, Experience and Licensure:
High School Diploma or equivalent (GED) required2 to 3 years’ experience in a professional office environment preferredPhysical Demands:
May sit and/or stand for long periods of timeMust be able to see and hear within normal range with or without correction device(s)Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones