Rausch Coleman Homes
Customer Service Superintendent
Rausch Coleman Homes, San Antonio, Texas, United States, 78208
Improving quality of life, one home at a time.
At Rausch Coleman Homes, we honor God through our commitment to Integrity and Excellence in all aspects of homebuilding. We place the highest value upon the customer by exceeding expectations, and upon our team members by committing to professional development. We aspire to build the best quality affordable homes and we hold ourselves accountable to that goal.
Rausch Coleman Homes is a top 25 homebuilder and one of the largest private builders in the United States. For over 65 years, we've helped families better their lives and achieve their dream of home ownership. Recognized as a Best Place to Work in Alabama, Arkansas, Oklahoma, and Texas, Rausch Coleman Homes offers competitive pay, health insurance, 401k, generous paid time off, and much more. For more information about what it's like to work for Rausch Coleman Homes, including a more comprehensive listing of company benefits, please visit careers.rauschcoleman.com.
Position Summary
The
Customer Service Superintendent
will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.
Duties & Responsibilities
Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframesWorks in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relationsReview and assess requested repairs for validationActs as the coordinator and liaison with vendors in completing repairsPerforms repairs not requiring a professional licensePerforms Move In, Move Out and Tenant Turn processMonitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costsPerforms periodic inspections on occupied propertiesInspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costsConducts periodic inspection of vacant units for market-ready conditionUpdate job and market knowledge on an ongoing basisRequirements
Minimum of 2 years' experience in construction or a related fieldAbility to work as part of a teamAbility to lead and coordinate Trade PartnersCompetency in MS Office and relevant databases and softwareCustomer focus and bottom-line orientationAbility to operate under solid pressure and meet tight deadlinesPhysical Demands
Pushing and pulling heavy items on a regular basisFrequently lifting items of varying weightsExtended periods of standing or sittingPeriodic stooping, kneeling, and bendingEmployee Benefits
Medical Insurance -
PPO and HDHP OptionsHSA
- with eligible HDHPDental and Vision Insurance401(k)
- includes company match of up to 5%Generous Paid Time Off
(PTO)Paid Maternity and Paternity LeaveAdoption Assistance and LeaveTuition AssistanceAnd More!
At Rausch Coleman Homes, we honor God through our commitment to Integrity and Excellence in all aspects of homebuilding. We place the highest value upon the customer by exceeding expectations, and upon our team members by committing to professional development. We aspire to build the best quality affordable homes and we hold ourselves accountable to that goal.
Rausch Coleman Homes is a top 25 homebuilder and one of the largest private builders in the United States. For over 65 years, we've helped families better their lives and achieve their dream of home ownership. Recognized as a Best Place to Work in Alabama, Arkansas, Oklahoma, and Texas, Rausch Coleman Homes offers competitive pay, health insurance, 401k, generous paid time off, and much more. For more information about what it's like to work for Rausch Coleman Homes, including a more comprehensive listing of company benefits, please visit careers.rauschcoleman.com.
Position Summary
The
Customer Service Superintendent
will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.
Duties & Responsibilities
Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframesWorks in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relationsReview and assess requested repairs for validationActs as the coordinator and liaison with vendors in completing repairsPerforms repairs not requiring a professional licensePerforms Move In, Move Out and Tenant Turn processMonitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costsPerforms periodic inspections on occupied propertiesInspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costsConducts periodic inspection of vacant units for market-ready conditionUpdate job and market knowledge on an ongoing basisRequirements
Minimum of 2 years' experience in construction or a related fieldAbility to work as part of a teamAbility to lead and coordinate Trade PartnersCompetency in MS Office and relevant databases and softwareCustomer focus and bottom-line orientationAbility to operate under solid pressure and meet tight deadlinesPhysical Demands
Pushing and pulling heavy items on a regular basisFrequently lifting items of varying weightsExtended periods of standing or sittingPeriodic stooping, kneeling, and bendingEmployee Benefits
Medical Insurance -
PPO and HDHP OptionsHSA
- with eligible HDHPDental and Vision Insurance401(k)
- includes company match of up to 5%Generous Paid Time Off
(PTO)Paid Maternity and Paternity LeaveAdoption Assistance and LeaveTuition AssistanceAnd More!