Bexar County, TX
Technical Center Assistant (Part-Time Reg.)
Bexar County, TX, San Antonio, Texas, United States, 78208
Salary:
$17.55 Hourly
Location :
San Antonio, TX
Job Type:
Part-time Regular
Job Number:
2024-01000
Department:
Bibliotech
Division:
Bibliotech
Opening Date:
02/07/2024
Closing Date:
Continuous
Summary
Under direct supervision, is responsible for providing customer support services to residents of Bexar County on the use of computers, printers, copy machines, and other equipment and devices; opens and closes the Center, cleans and maintains the Center to include study spaces and meeting rooms, and provides administrative assistance when needed; performs related duties as required.
* Full-Time position may be required to assume staff and facilities management responsibilities in the absence of Manager and/or Assistant Manager; Functions as lead staff member; Opens and closes the Biblio Technical Center at the start of business and secures the building at close of business.Duties and Responsibilities
Ensures computer labs are open and closed per operating and reservation schedulesAssists customers with the use of Center's supported hardware and software applicationsConducts library tours for visitorsConducts educational presentations to school and community groupsAssist with location set-up and break-down at community events to enhance enrollment and inform patrons of available servicesPerforms basic troubleshooting of Center's supported hardware, software, printers, and copy machines;Escalates hardware, software, printers, and copy machines malfunctions to the appropriate County department(s) or vendor(s)Enforces Center's policies and proceduresCleans and maintains the Center and its equipmentMaintains the Center's reservation scheduleAnswers telephones and processes voice mail messagesResponds to general questions regarding the Center and services offeredMay order and maintain suppliesPerforms other duties as requiredMinimum Qualifications
High School or General Education Development (GED) certificate, supplemented by college-level course work or experience in Computer Science, Information Systems or a closely related field, and one (1) year customer support or office experience; or an equivalent combination of education and experienceGood knowledge of word-processing, spreadsheet, and database software packages; basic knowledge of troubleshooting hardware and software problems; knowledge of Internet applicationsAbility to provide excellent customer service to a diverse client base; ability to provide basic technical support and problem solving assistance to users to facilitate the use of personal computer systems, printers, copy machines, and other equipment and devices; ability to recognize problems and recommend solutions; ability to work independently; ability to accurately enter data and file information; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, outside agencies, service providers, vendors and the general publicMay be required to work at multiple branch locations on a rotating basisMay be required to work more than 40 hours during the workweekMust be able to work weekendsMust have valid driver's license, motor vehicle liability insurance and personal injury insuranceMust secure and maintain a favorable background investigation and clearanceMust clear a pre-employment physical and a pre-employment drug screen testBi-lingual Spanish language preferred, but not required.Working Environment and Physical Demands:Working in indoor conditions 90 percent, field work 10 percentOccasionally moves items weighing up to 5-10 poundsOccasionally moves about the officeFrequently communicates with others; must be able to exchange accurate informationConstantly operates a computer and other office productivity machineryPositions self to perform essential functionsMust be able to remain in a stationary position
Supplemental Information
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.We are committed to providing equal opportunity for protected veterans and individuals with disabilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Part-Time and Temporary positions are not eligible for Bexar County Benefits.
01
Which best describes your highest level of education completed?
High School Diploma or G.E.DAssociates DegreeBachelor's DegreeMaster's DegreeNone
02
Which best describes your college major?
Computer ScienceInformation SystemsOther MajorNo Major
03
Do you have one (1) year of customer support or office experience?
YesNo
04
Are you able to work at multiple branch locations on a rotating basis?
YesNo
05
Are you able to work more than 40 hours during the work week?
YesNo
06
Are you able to work weekends?
YesNo
07
Do you have a valid driver's license, motor vehicle liability insurance and personal injury insurance?
YesNo
08
Are you able to secure and maintain a favorable background investigation and clearance?
YesNo
09
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
YesNo
10
Are you bilingual in English and Spanish?
YesNo
Required Question
$17.55 Hourly
Location :
San Antonio, TX
Job Type:
Part-time Regular
Job Number:
2024-01000
Department:
Bibliotech
Division:
Bibliotech
Opening Date:
02/07/2024
Closing Date:
Continuous
Summary
Under direct supervision, is responsible for providing customer support services to residents of Bexar County on the use of computers, printers, copy machines, and other equipment and devices; opens and closes the Center, cleans and maintains the Center to include study spaces and meeting rooms, and provides administrative assistance when needed; performs related duties as required.
* Full-Time position may be required to assume staff and facilities management responsibilities in the absence of Manager and/or Assistant Manager; Functions as lead staff member; Opens and closes the Biblio Technical Center at the start of business and secures the building at close of business.Duties and Responsibilities
Ensures computer labs are open and closed per operating and reservation schedulesAssists customers with the use of Center's supported hardware and software applicationsConducts library tours for visitorsConducts educational presentations to school and community groupsAssist with location set-up and break-down at community events to enhance enrollment and inform patrons of available servicesPerforms basic troubleshooting of Center's supported hardware, software, printers, and copy machines;Escalates hardware, software, printers, and copy machines malfunctions to the appropriate County department(s) or vendor(s)Enforces Center's policies and proceduresCleans and maintains the Center and its equipmentMaintains the Center's reservation scheduleAnswers telephones and processes voice mail messagesResponds to general questions regarding the Center and services offeredMay order and maintain suppliesPerforms other duties as requiredMinimum Qualifications
High School or General Education Development (GED) certificate, supplemented by college-level course work or experience in Computer Science, Information Systems or a closely related field, and one (1) year customer support or office experience; or an equivalent combination of education and experienceGood knowledge of word-processing, spreadsheet, and database software packages; basic knowledge of troubleshooting hardware and software problems; knowledge of Internet applicationsAbility to provide excellent customer service to a diverse client base; ability to provide basic technical support and problem solving assistance to users to facilitate the use of personal computer systems, printers, copy machines, and other equipment and devices; ability to recognize problems and recommend solutions; ability to work independently; ability to accurately enter data and file information; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, outside agencies, service providers, vendors and the general publicMay be required to work at multiple branch locations on a rotating basisMay be required to work more than 40 hours during the workweekMust be able to work weekendsMust have valid driver's license, motor vehicle liability insurance and personal injury insuranceMust secure and maintain a favorable background investigation and clearanceMust clear a pre-employment physical and a pre-employment drug screen testBi-lingual Spanish language preferred, but not required.Working Environment and Physical Demands:Working in indoor conditions 90 percent, field work 10 percentOccasionally moves items weighing up to 5-10 poundsOccasionally moves about the officeFrequently communicates with others; must be able to exchange accurate informationConstantly operates a computer and other office productivity machineryPositions self to perform essential functionsMust be able to remain in a stationary position
Supplemental Information
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.We are committed to providing equal opportunity for protected veterans and individuals with disabilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Part-Time and Temporary positions are not eligible for Bexar County Benefits.
01
Which best describes your highest level of education completed?
High School Diploma or G.E.DAssociates DegreeBachelor's DegreeMaster's DegreeNone
02
Which best describes your college major?
Computer ScienceInformation SystemsOther MajorNo Major
03
Do you have one (1) year of customer support or office experience?
YesNo
04
Are you able to work at multiple branch locations on a rotating basis?
YesNo
05
Are you able to work more than 40 hours during the work week?
YesNo
06
Are you able to work weekends?
YesNo
07
Do you have a valid driver's license, motor vehicle liability insurance and personal injury insurance?
YesNo
08
Are you able to secure and maintain a favorable background investigation and clearance?
YesNo
09
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
YesNo
10
Are you bilingual in English and Spanish?
YesNo
Required Question