NR Consulting
Onsite Desktop Support Engineer
NR Consulting, Woodinville, Washington, United States, 98072
Job Title: Onsite Desktop Support EngineerDuration: 12+MonthsLocation: Woodinville WA (Day 1 Onsite)
Description:
Triage, own and resolve Tier 1 Service Desk requests via Jira ticketing system, Slack phone/video conference or chat, following documented processes.Follow up on new and outstanding requests and provide timely solutions.Provide first touch resolution for 80% of requests while meeting established SLAs.Provision applications according to documented processes to ensure compliance and fiscal responsibility.Provision and retrieve hardware, ensure asset records are accurate, and track logistics as part of documented onboarding/offboarding processes.Troubleshoot and support video conferencing equipment in onsite conference rooms according to documentation.Triage, troubleshoot and resolve hardware, software issues.Update, Manage and monitor internal assets database, following documented processes, to ensure accurate inventory records for all computer equipment, including retail stores.Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify issues with processes, and suggest policy changes• Maintain internal and end user facing technical documentation• Other duties as assigned
Description:
Triage, own and resolve Tier 1 Service Desk requests via Jira ticketing system, Slack phone/video conference or chat, following documented processes.Follow up on new and outstanding requests and provide timely solutions.Provide first touch resolution for 80% of requests while meeting established SLAs.Provision applications according to documented processes to ensure compliance and fiscal responsibility.Provision and retrieve hardware, ensure asset records are accurate, and track logistics as part of documented onboarding/offboarding processes.Troubleshoot and support video conferencing equipment in onsite conference rooms according to documentation.Triage, troubleshoot and resolve hardware, software issues.Update, Manage and monitor internal assets database, following documented processes, to ensure accurate inventory records for all computer equipment, including retail stores.Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify issues with processes, and suggest policy changes• Maintain internal and end user facing technical documentation• Other duties as assigned