Remington
Front Desk Supervisor/FT - Hampton Inn, Mall of Georgia
Remington, Buford, Georgia, United States, 30518
Job Description
What you will be doing
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.Accurately check AM and PM discrepancy reports.Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departmentsGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.Location Description
3240 Buford Drive, Buford, Georgia 30519
Welcome to the Hampton Inn Atlanta-Mall of Georgia hotel conveniently located off Highway 20 between Interstates 985 and 85, 25 miles northeast of downtown Atlanta. Our Buford, GA hotel is across the street from the Mall of Georgia, the Southeast's largest shopping mall including more than 75 restaurants.
Requirements
What we are looking for
Ability to calmly work with high demand and/or upset guestsHigh work ethic and self-initiativeMay be required to work varying schedules to include nights, weekends, and holidaysSomeone who enjoys working as and being part of a team that provides great experiences for our Guests!
What you will be doing
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.Accurately check AM and PM discrepancy reports.Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departmentsGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.Location Description
3240 Buford Drive, Buford, Georgia 30519
Welcome to the Hampton Inn Atlanta-Mall of Georgia hotel conveniently located off Highway 20 between Interstates 985 and 85, 25 miles northeast of downtown Atlanta. Our Buford, GA hotel is across the street from the Mall of Georgia, the Southeast's largest shopping mall including more than 75 restaurants.
Requirements
What we are looking for
Ability to calmly work with high demand and/or upset guestsHigh work ethic and self-initiativeMay be required to work varying schedules to include nights, weekends, and holidaysSomeone who enjoys working as and being part of a team that provides great experiences for our Guests!