LanceSoft
End User Supp Technician.
LanceSoft, Kansas City, Missouri, United States, 64101
Title:
End User Supp Technician
Work Location:
Kansas City, MO 64114
Duration:
6+ months
Description:
The Assistant Support Technician will assist Burns & McDonnell employees and contractors with the delivery of multiple Information Technology offerings, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement.o ssist with installation, repair and replacement of computer and computer-related hardware.o ssist with troubleshooting and installation of Windows, Microsoft Office, and other standard software packages.o Ensure accurate inventory of devices and their assignment to users through detailed doucmentation in ticketing system.o ssist with troubleshooting and resolution of Audio Visual (AV) related issues, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.o ssist with AV support during presentations and company-sponsored eventso ssist with business relations activities with Burns & McDonnell staff and management for feedback or user integration.o ssist with IT processes for daily and project-based activities.o ssist with support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve issues.o ssist with incidents assigned from other IT groups or non-IT sources.o ssist with identifying and documenting accurate resolution steps for recurring issues in knowledgebaseo ssist with training and education to Burns & McDonnell employees on usage of IT systemso Participate in Problem and Change Management processes, as necessary.
All other duties as assigned.Requirements :A+ certification a plus.o This position requires a self starter with proactive initiative, excellent follow through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.o Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.o Excellent written and verbal communication skills.o Strong analytical and problem solving skills
End User Supp Technician
Work Location:
Kansas City, MO 64114
Duration:
6+ months
Description:
The Assistant Support Technician will assist Burns & McDonnell employees and contractors with the delivery of multiple Information Technology offerings, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement.o ssist with installation, repair and replacement of computer and computer-related hardware.o ssist with troubleshooting and installation of Windows, Microsoft Office, and other standard software packages.o Ensure accurate inventory of devices and their assignment to users through detailed doucmentation in ticketing system.o ssist with troubleshooting and resolution of Audio Visual (AV) related issues, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.o ssist with AV support during presentations and company-sponsored eventso ssist with business relations activities with Burns & McDonnell staff and management for feedback or user integration.o ssist with IT processes for daily and project-based activities.o ssist with support for customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person to resolve issues.o ssist with incidents assigned from other IT groups or non-IT sources.o ssist with identifying and documenting accurate resolution steps for recurring issues in knowledgebaseo ssist with training and education to Burns & McDonnell employees on usage of IT systemso Participate in Problem and Change Management processes, as necessary.
All other duties as assigned.Requirements :A+ certification a plus.o This position requires a self starter with proactive initiative, excellent follow through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.o Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.o Excellent written and verbal communication skills.o Strong analytical and problem solving skills