Cadwell Industries
Field Applications Specialist
Cadwell Industries, Seattle, Washington, us, 98127
Position Summary:
The Northwest Field Applications Specialist is a customer-facing role, responsible for conducting regional equipment installations, technical product support, and customer training, for Cadwell's PSG, EEG, and EMG product lines. The position is an integral part of a regional sales team, supporting and traveling primarily within the Northwest area, and requires residence in a major metropolitan area (Seattle, WA or Portland, OR) with an international airport in the defined Northwest territory.
Key Duties / Responsibilities:
Perform system installation and training at customer locationsInterface with customers (including their IT teams) prior to the installation to identify and address any potential issues that could impact the upcoming installationBuild effective relationships with customersDuring non-travel days working from home, provide customer call support for Cadwell systems and applicationsAssist regional sales teams with product presentations and demonstrations as neededAssist at conventions and workshops with product demonstration, user training, and marketing, as needed by department managerFollow established technical and administrative policies and procedures
Perform other duties as requested, directed, or assigned
Education / Experience:
Combination of 4+ years of related experience/education in clinical neurophysiology, sleep medicine, electroencephalography or related clinical disciplines; IT, or biomedical required; Technical certification may be used in lieu of 1 year of experienceRPSGT or REEGT certification desired
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``` - Experience interfacing with medical and/or technical professionals required
Job Knowledge / Requirements:
Computer proficiency is essential, with a working knowledge of Windows operating systems and networking basicsBe able to travel up to 80% of the time for installations, etc.Skilled in problem analysis and resolution to accurately assess customer needsComputer skills: MS Office and Google applications, query tools, and database systems and applicationsGood oral and written communication skills, including receiving, understanding, following and explaining oral and written instructions, technical information, procedures and schematics, including to audiences of various sizes and technical depthComplete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as neededInteract with customers and co-workers with a professional and solutions-oriented approachCritical success criteria include attention to detail, organized approach to work, effective time management and follow-throughPossess and maintain knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
Attend industry workshops, tradeshows, and courses approved by Cadwell
Physical Requirements / Working Conditions:
Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
Use of computer and various hand and electronic tools
Valid driver's license and active vehicle insurance policy required
50-70% travel required; must be able to obt
The Northwest Field Applications Specialist is a customer-facing role, responsible for conducting regional equipment installations, technical product support, and customer training, for Cadwell's PSG, EEG, and EMG product lines. The position is an integral part of a regional sales team, supporting and traveling primarily within the Northwest area, and requires residence in a major metropolitan area (Seattle, WA or Portland, OR) with an international airport in the defined Northwest territory.
Key Duties / Responsibilities:
Perform system installation and training at customer locationsInterface with customers (including their IT teams) prior to the installation to identify and address any potential issues that could impact the upcoming installationBuild effective relationships with customersDuring non-travel days working from home, provide customer call support for Cadwell systems and applicationsAssist regional sales teams with product presentations and demonstrations as neededAssist at conventions and workshops with product demonstration, user training, and marketing, as needed by department managerFollow established technical and administrative policies and procedures
Perform other duties as requested, directed, or assigned
Education / Experience:
Combination of 4+ years of related experience/education in clinical neurophysiology, sleep medicine, electroencephalography or related clinical disciplines; IT, or biomedical required; Technical certification may be used in lieu of 1 year of experienceRPSGT or REEGT certification desired
```{=html}
``` - Experience interfacing with medical and/or technical professionals required
Job Knowledge / Requirements:
Computer proficiency is essential, with a working knowledge of Windows operating systems and networking basicsBe able to travel up to 80% of the time for installations, etc.Skilled in problem analysis and resolution to accurately assess customer needsComputer skills: MS Office and Google applications, query tools, and database systems and applicationsGood oral and written communication skills, including receiving, understanding, following and explaining oral and written instructions, technical information, procedures and schematics, including to audiences of various sizes and technical depthComplete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as neededInteract with customers and co-workers with a professional and solutions-oriented approachCritical success criteria include attention to detail, organized approach to work, effective time management and follow-throughPossess and maintain knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
Attend industry workshops, tradeshows, and courses approved by Cadwell
Physical Requirements / Working Conditions:
Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
Use of computer and various hand and electronic tools
Valid driver's license and active vehicle insurance policy required
50-70% travel required; must be able to obt