UIC Government Services and the Bowhead Family of Companies
Computer Support Specialist
UIC Government Services and the Bowhead Family of Companies, Bethesda, Maryland, us, 20811
Overview
COMPUTER SUPPORTSPECIALIST III (LC/WB-2023-19024):
Bowhead is seeking to network, for an upcoming proposal effort, with Computer Support Specialist to support Naval Surface Warfare Center Carderock Division. The contract will support business services in support of Code 80 and other organizations associated with or sponsoring the NSWCCD. The business services include Program Management and Planning, Finance, Logistics, Security, Space Planning, Safety, Administrative Services, Technical Editing, Records Management, and Computer Engineering and IT support.
Responsibilities
As the Computer Support Specialist, you will be responsible for prioritizing workload from various sources based on the Remedy Action Request System (RARS) utilized by managers, team leads, or the on-call IT Service Desk. • Creates tickets within RARS and escalates them how and when necessary.
Job duties include but are not limited to:
• Uses the C4IM Services List and understands the difference between baseline services, above baseline services and mission support services pertaining to the NSWCCDDN and other tenant organizations.
• Installs, configures, and troubleshoots government furnished equipment and has knowledge of various equipment (laptops, desktops, blackberries, switches, routers, computer peripherals, printers and servers).
• Images computers on a daily basis, adds printers and computers to the network, and updates computers to comply with Information Assurance Vulnerability Assessments based on the results of Assured Compliance Assessment Solution (ACAS) vulnerability scanning.
Qualifications
• Associates degree and a minimum of five (5) years of experience supporting and/or troubleshooting at the Tier II and/or III level. Bachelor’s Degree preferred.
• Experience installing networks, exercising network security to include determining network security requirements, establishing security protocols and procedures, and maintaining the network at the prescribed level of security.
• Extensive knowledge in government off the shelf (GOTS) and commercial off the shelf (COTS) software; Active Directory, MS Office Suite, Citrix, Java and Adobe Suite also highly desired.
• Security+CE certification; OS 6 months from Appointment (Skillport WIN10 training a plus).
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
Physical Demands:
Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Confidential level. US Citizenship is a requirement for Confidential clearance at this location.
#LI-BG1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
Join our Talent Community!
Join our Talent Community (https://talentconnect.uicalaska.com/government-services/talentcommunity) to receive updates on new opportunities and future events.
ID 2023-19024
Category Information Technology
Location : Location US-MD-West Bethesda
Clearance Level Must Be Able to Obtain Secret
Minimum Clearance Required Secret
Travel Requirement N/A
COMPUTER SUPPORTSPECIALIST III (LC/WB-2023-19024):
Bowhead is seeking to network, for an upcoming proposal effort, with Computer Support Specialist to support Naval Surface Warfare Center Carderock Division. The contract will support business services in support of Code 80 and other organizations associated with or sponsoring the NSWCCD. The business services include Program Management and Planning, Finance, Logistics, Security, Space Planning, Safety, Administrative Services, Technical Editing, Records Management, and Computer Engineering and IT support.
Responsibilities
As the Computer Support Specialist, you will be responsible for prioritizing workload from various sources based on the Remedy Action Request System (RARS) utilized by managers, team leads, or the on-call IT Service Desk. • Creates tickets within RARS and escalates them how and when necessary.
Job duties include but are not limited to:
• Uses the C4IM Services List and understands the difference between baseline services, above baseline services and mission support services pertaining to the NSWCCDDN and other tenant organizations.
• Installs, configures, and troubleshoots government furnished equipment and has knowledge of various equipment (laptops, desktops, blackberries, switches, routers, computer peripherals, printers and servers).
• Images computers on a daily basis, adds printers and computers to the network, and updates computers to comply with Information Assurance Vulnerability Assessments based on the results of Assured Compliance Assessment Solution (ACAS) vulnerability scanning.
Qualifications
• Associates degree and a minimum of five (5) years of experience supporting and/or troubleshooting at the Tier II and/or III level. Bachelor’s Degree preferred.
• Experience installing networks, exercising network security to include determining network security requirements, establishing security protocols and procedures, and maintaining the network at the prescribed level of security.
• Extensive knowledge in government off the shelf (GOTS) and commercial off the shelf (COTS) software; Active Directory, MS Office Suite, Citrix, Java and Adobe Suite also highly desired.
• Security+CE certification; OS 6 months from Appointment (Skillport WIN10 training a plus).
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
Physical Demands:
Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Confidential level. US Citizenship is a requirement for Confidential clearance at this location.
#LI-BG1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
Join our Talent Community!
Join our Talent Community (https://talentconnect.uicalaska.com/government-services/talentcommunity) to receive updates on new opportunities and future events.
ID 2023-19024
Category Information Technology
Location : Location US-MD-West Bethesda
Clearance Level Must Be Able to Obtain Secret
Minimum Clearance Required Secret
Travel Requirement N/A