Red Knight Solutions, LLC
Desktop Support Technician_Titusville
Red Knight Solutions, LLC, Titusville, New Jersey, us, 08560
Red Knight Solutions is currently seeking a
Desktop Support Specialist
in
Aurora CO.This is a full-time position with full benefit package - medical, vision, dental, and 401k. The pay will be
$18.00(W2) .Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!Desktop Support Responsibilities :Provide support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.Requirements:
Maintain all required OEM Certifications as directed by Management3+ years experience relevant software and hardware systemsUnderstanding of ITIL methodologiesA+ certification is desired
Desktop Support Specialist
in
Aurora CO.This is a full-time position with full benefit package - medical, vision, dental, and 401k. The pay will be
$18.00(W2) .Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!Desktop Support Responsibilities :Provide support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.Requirements:
Maintain all required OEM Certifications as directed by Management3+ years experience relevant software and hardware systemsUnderstanding of ITIL methodologiesA+ certification is desired