Caffe Vita
Cafe Manager
Caffe Vita, Seattle, Washington, us, 98127
Cafe Managers are passionate about coffee and customer service. They are responsible to ensure that Caffe Vita customers receive excellent service and the highest quality coffee drinks, in a clean, organized and well maintained environment.Responsibilities
Work with Marketing and Retail Operations Manager to support brand exposure and sales-driving strategies
Recruit, hire, train, schedule and manage staff to meet, or exceed expectations of their job descriptions
Work a minimum number of weekly bar shifts (minimum to be determined with Retail Operations Manager)
Achieve sales goals and control costs of sales to meet established budgets
Maintain a clean café
Develop and execute on-going preventive maintenance and upkeep schedules
Maintain fully stocked and faced merchandise shelves
Ensure high customer satisfaction with service and product
Follow established protocol for submitting orders to Customer Service
Maintain full compliance with all accounting, financial reporting and cash deposit procedures
Track and report payroll
Review and respond to email on a daily basis
Provide staff on-going opportunities to learn about Caffe Vita products, services and culture
Serve as a role model for maintaining a calm environment during high-stress or high-volume periods
Communicate clear performance objectives to staff
Maintain and provide performance feedback for staff
Qualifications
Food and beverage management experience
Advanced knowledge of the specialty coffee and tea markets
Salesmanship and practical merchandising skills
Excellent written and verbal communication skills
Diplomacy in managing conflict
Goal-oriented with proven ability to beat project deadlines
Solution oriented approach to challenges
Multi-tasking skills
On-the-job flexibility and dependability
Ability to interpret and analyze income statements
Compensation & Benefits
$19 - $25/hr + Tips
Tips typically average $15-$35 per hour depending on the location.
Full-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k, per plan terms
All Seattle employees qualify for Sick and Safe Time (varies by State)
Mentorship and positive work environment
Free coffee/tea drinks while on shift
Employee discounts on merchandise, whole bean coffee and food items
Work with Marketing and Retail Operations Manager to support brand exposure and sales-driving strategies
Recruit, hire, train, schedule and manage staff to meet, or exceed expectations of their job descriptions
Work a minimum number of weekly bar shifts (minimum to be determined with Retail Operations Manager)
Achieve sales goals and control costs of sales to meet established budgets
Maintain a clean café
Develop and execute on-going preventive maintenance and upkeep schedules
Maintain fully stocked and faced merchandise shelves
Ensure high customer satisfaction with service and product
Follow established protocol for submitting orders to Customer Service
Maintain full compliance with all accounting, financial reporting and cash deposit procedures
Track and report payroll
Review and respond to email on a daily basis
Provide staff on-going opportunities to learn about Caffe Vita products, services and culture
Serve as a role model for maintaining a calm environment during high-stress or high-volume periods
Communicate clear performance objectives to staff
Maintain and provide performance feedback for staff
Qualifications
Food and beverage management experience
Advanced knowledge of the specialty coffee and tea markets
Salesmanship and practical merchandising skills
Excellent written and verbal communication skills
Diplomacy in managing conflict
Goal-oriented with proven ability to beat project deadlines
Solution oriented approach to challenges
Multi-tasking skills
On-the-job flexibility and dependability
Ability to interpret and analyze income statements
Compensation & Benefits
$19 - $25/hr + Tips
Tips typically average $15-$35 per hour depending on the location.
Full-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k, per plan terms
All Seattle employees qualify for Sick and Safe Time (varies by State)
Mentorship and positive work environment
Free coffee/tea drinks while on shift
Employee discounts on merchandise, whole bean coffee and food items