Heritage Bank
Digital Banking Specialist
Heritage Bank, Tacoma, Washington, us, 98417
Salary Range:
Level I - $19.52 - $24.40 - $29.29 per hour
Level II - $20.99 - $26.24 - $31.49 per hour
Depending on qualifications and experience Digital Banking Specialist - Commercial I or II may be considered.
At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. * pro-rated from start date, and/or hours worked.* To view Benefits Summary: Apply > Current Openings > position > attachment
Position Overview:
Heritage Bank Currently has an exciting opportunity to join our organization!
The digital banking specialist - commercial *position is responsible for providing timely and accurate customer service and technical support to internal and external customers related to Business Online Banking, Business Mobile Banking and Mobile RDC, RDC, Online ACH origination and online wire transfers. *When performing assigned duties, ensures compliance with operational and regulatory policies, and procedures to mitigate risk.
The successful candidate will be able to:
Research and responds to internal and external customer inquiries via email, phone or in person.Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions.Acquire knowledge to set-up, implement and maintain business online banking, and Business RDC customers.Acquire knowledge to assist in providing installation, training and support to business online banking customers, i.e., ACH origination, wires, positive pay and RDC using Computer Sharing Software and over the phone.Reconcile assigned general ledger and bank control accounts in a timely and accurate manner.Acquire knowledge and adhere to departmental procedures, programs, products, services and Reg E requirements, to ensure compliance with industry rules and regulations.Gain working knowledge of, and ensure bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.Contribute to the success of the department with willingness to share in all department responsibilities, as required or assigned.
Requirements:
High School Diploma or equivalent required. Coursework and/or certification in business or accounting, relevant education -- preferred.
*Level I * - A minimum of 1 year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures-- required.
*Level II * - 2 years recent experience in bank operations, electronic / digital banking and/or retail banking, which includes working knowledge and proficiency in online / mobile banking, RDC, EFT processing and regulatory compliance in a financial services industry -- required.
Recent experience in Electronic / Digital Banking with wo
Level I - $19.52 - $24.40 - $29.29 per hour
Level II - $20.99 - $26.24 - $31.49 per hour
Depending on qualifications and experience Digital Banking Specialist - Commercial I or II may be considered.
At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. * pro-rated from start date, and/or hours worked.* To view Benefits Summary: Apply > Current Openings > position > attachment
Position Overview:
Heritage Bank Currently has an exciting opportunity to join our organization!
The digital banking specialist - commercial *position is responsible for providing timely and accurate customer service and technical support to internal and external customers related to Business Online Banking, Business Mobile Banking and Mobile RDC, RDC, Online ACH origination and online wire transfers. *When performing assigned duties, ensures compliance with operational and regulatory policies, and procedures to mitigate risk.
The successful candidate will be able to:
Research and responds to internal and external customer inquiries via email, phone or in person.Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions.Acquire knowledge to set-up, implement and maintain business online banking, and Business RDC customers.Acquire knowledge to assist in providing installation, training and support to business online banking customers, i.e., ACH origination, wires, positive pay and RDC using Computer Sharing Software and over the phone.Reconcile assigned general ledger and bank control accounts in a timely and accurate manner.Acquire knowledge and adhere to departmental procedures, programs, products, services and Reg E requirements, to ensure compliance with industry rules and regulations.Gain working knowledge of, and ensure bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.Contribute to the success of the department with willingness to share in all department responsibilities, as required or assigned.
Requirements:
High School Diploma or equivalent required. Coursework and/or certification in business or accounting, relevant education -- preferred.
*Level I * - A minimum of 1 year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures-- required.
*Level II * - 2 years recent experience in bank operations, electronic / digital banking and/or retail banking, which includes working knowledge and proficiency in online / mobile banking, RDC, EFT processing and regulatory compliance in a financial services industry -- required.
Recent experience in Electronic / Digital Banking with wo