Tech Firefly
Workday Business Systems Analyst
Tech Firefly, Palo Alto, California, United States, 94306
Tech Firefly is teaming up with a national healthcare provider to hire a Workday Business Systems Analyst to join the team. If you are experienced with Workday and have strong development skills with experience in health sector projects, please apply today!Location:
Hybrid On-site (Palo Alto, CA)What you will doProvide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as requiredAct as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomesLead complex software upgrade initiativesLead complex new software installations and enhancement requestsMaintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverablesContinually identify areas of opportunity for automation and lead internal initiatives to implement themEnsure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groupsWork with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each otherActively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancementsCollaborate with infrastructure and end user teams to develop data archive and purge strategies and implement themIdentify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutionsIdentify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff membersParticipate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting recordsResearch issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequencesReview system configuration and design options in order to make appropriate recommendations for system maintenance requestsEnsure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and ClientsCreate and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issuesParticipate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical softwareEducation QualificationsBachelor's degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experienceExperience Qualifications5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organizationExperience with Workday HCM software, Lawson, ADP, API software applications strongly preferred.MUST have experience with Workday Finance and/or Workday Supply Chain ModuleExperience working in healthcare industrySubsidized Health BenefitsVacation/PTO Days401k
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Hybrid On-site (Palo Alto, CA)What you will doProvide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as requiredAct as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomesLead complex software upgrade initiativesLead complex new software installations and enhancement requestsMaintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverablesContinually identify areas of opportunity for automation and lead internal initiatives to implement themEnsure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groupsWork with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each otherActively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancementsCollaborate with infrastructure and end user teams to develop data archive and purge strategies and implement themIdentify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutionsIdentify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff membersParticipate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting recordsResearch issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequencesReview system configuration and design options in order to make appropriate recommendations for system maintenance requestsEnsure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and ClientsCreate and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issuesParticipate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical softwareEducation QualificationsBachelor's degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experienceExperience Qualifications5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organizationExperience with Workday HCM software, Lawson, ADP, API software applications strongly preferred.MUST have experience with Workday Finance and/or Workday Supply Chain ModuleExperience working in healthcare industrySubsidized Health BenefitsVacation/PTO Days401k
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