Client Service Specialist (Intake)

Description Position at Lifespark Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired. LifesparkBenefits include: Annual Reviews/Raises{Shift differentials if applicable} PaidTime Off - Vacation Time Medical, Dental, Vision benefits forFull Time Hires Short-Term Disability & Long-Term Disability Insurance Life Insurances 401k + Company Match for full-time and part-time employees Referral bonuses Career path to other positions within our growing company! We are seekinga: Client Service Specialist (Intake) Location:Lifespark Corporate Office ScheduleMonday - Friday 8:00am-5:00pm The Client Service Specialist is the first person Lifespark clients engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, you will gather a whole-picture story of the client to best determine which Lifespark services are most appropriate for their unique needs. Establishing long-term and trusting relationships with clients is paramount. Demonstrating deep-knowledge of all Lifespark services lines is required to ensure the client receives the right services as quickly as possible. Processing these client inquiries and converting them to active clients requires the following: working across departments to ensure client payment can be accepted, ensuring they are within the Lifespark service area, gathering necessary medical paperwork, following up with physicians, hospitals, TCU's, and ensuring the caregiving/nursing teams have enough information to successfully serve the client in the home. Required Qualifications: Minimum of 1-2 years of experience in healthcare preferred Experience with referral and/or intake preferred Proficiency with medical terminology Knowledge of market landscape, community resources, payer sources Strong phone skills, Customer Service Focus, Sales awareness Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. #LSCORP