Salesforce
Systems Engineer, Associate
Salesforce, Seattle, Washington, us, 98127
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Software EngineeringJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Position Summary
Are you excited about Data analytics, Cloud technologies, and debugging complex issues in the Cloud and in customer Server environments? Do you want to work in a fast-paced environment adopting best-of-breed industry technologies to run a SaaS service while making On-Premise customers successful? You will be responsible for working with our USCA Support Teams and our global Engineering teams to resolve the most complex customer issues - by troubleshooting product logs, and system/network traces, as well as down to the source code; and analyzing performance issues both at a system and database level.You will work within our Development org as the advocate for the customer - identifying and helping to eliminate customer pain points in our products.Primary Responsibilities (Essential Functions)
Triage, replicate and resolve production issues that involve troubleshooting complex technical problems, working closely with our software development teams from various product components to deliver successful customer outcomes.Communicate clear technical action plans to Support/customers. Document bug descriptions for development to an accurate level of detail.Write and maintain code/scripts that will increase our ability to find solutions quickly, reduce the time needed to investigate customer issues and automate administrative tasks.Customer First and Engineering Mindset - You understand that our customer’s success is our success by providing creative workarounds and solutions. You work past the initial fix to help feature teams understand the customer pain point(s) and uncover trends that lead to the customer impact. You promote operational excellence!Automation. You leverage automation, monitoring, and data analysis to improve troubleshooting and analysis of customer issues.An Expert & Mentor. Go deep and become a subject matter expert, be “constantly curious” and share knowledge freely to mentor service owners and team members. Guide more junior SET/System Engineers.On-call rotation. Successful candidates will be part of an on-call rotation serviced by SET Engineers covering the USCA region.Knowledge And Skill Requirements
Core Competencies / Required Experience
Experience troubleshooting data connectivity and performance issues in the Cloud using AWS or equivalent (Azure, Google Cloud, SF Data Cloud, Snowflake) and On-prem (Postgres SQL, Oracle, EDW).Experience Windows operating system at a deep level with exposure to systems administration at an enterprise scale (Authentication, Server Virtualization, Clustering, Storage (SAN), etc.). Experience with Linux OS is a benefit.Solid understanding of networking/internet protocols (routing, proxy, TCP/IP, http, TLS)Experience with troubleshooting tools such as: Wireshark, Fiddler, process monitors, etc.Problem-Solver. You love tackling the most difficult of challenges. You have excellent troubleshooting skills and a demonstrated ability to solve large complex client-server issues, by logically breaking things down into manageable components.Communication. You have experience working as part of a global team, communicating clearly on highly technical issues with developers, and with all levels in Engineering, Support, as well as the customer.Advantageous Competencies Or Bonus Experience
Experience with Containers/Docker/KubernetesExperience with Bash, Python, Ruby, Java, C#, C++ or other scripting or programming languages is an advantage. Experience reading/or debugging code.We focus on hiring people who can grow into force multipliers that help us improve how we debug issues, share knowledge and help drive product changes that make our products easier to support.Minimum Education/Experience
B.E. / B.Tech. / BCS/ BA degree preferred or equivalent experience5+ years of experience in System administration of large enterprise environments and troubleshooting complex issues in Windows, Linux or SaaS server environments.Additional Responsibilities
Data Rockstar. Deep analytics product knowledge and query language skills; ability to gain such knowledge quickly, at a level that empowers engineers, to drive discussions with engineering teams not just on customer-related issues but on how the product can be supported or enhanced.Builder. Prior professional experience debugging and developing in SQL, NoSQL, Java, Ruby, Python, JavaScript, C++, and/or C# is an advantage. More importantly, candidates with an ability to find solutions that are not traditionally solved using standard troubleshooting means will do well in this role.Highly Technical. You understand networking technology and how servers and networks inter-relate at a deep “Administrative” level. You regularly take part in deep-dive troubleshooting exercises and conduct technical post-mortem discussions to identify the root cause of complex issues.Recruitment. Salesforce/Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring on board, helping Salesforce continue to build one of the best companies in the world.Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $122,600 to $168,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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Software EngineeringJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Position Summary
Are you excited about Data analytics, Cloud technologies, and debugging complex issues in the Cloud and in customer Server environments? Do you want to work in a fast-paced environment adopting best-of-breed industry technologies to run a SaaS service while making On-Premise customers successful? You will be responsible for working with our USCA Support Teams and our global Engineering teams to resolve the most complex customer issues - by troubleshooting product logs, and system/network traces, as well as down to the source code; and analyzing performance issues both at a system and database level.You will work within our Development org as the advocate for the customer - identifying and helping to eliminate customer pain points in our products.Primary Responsibilities (Essential Functions)
Triage, replicate and resolve production issues that involve troubleshooting complex technical problems, working closely with our software development teams from various product components to deliver successful customer outcomes.Communicate clear technical action plans to Support/customers. Document bug descriptions for development to an accurate level of detail.Write and maintain code/scripts that will increase our ability to find solutions quickly, reduce the time needed to investigate customer issues and automate administrative tasks.Customer First and Engineering Mindset - You understand that our customer’s success is our success by providing creative workarounds and solutions. You work past the initial fix to help feature teams understand the customer pain point(s) and uncover trends that lead to the customer impact. You promote operational excellence!Automation. You leverage automation, monitoring, and data analysis to improve troubleshooting and analysis of customer issues.An Expert & Mentor. Go deep and become a subject matter expert, be “constantly curious” and share knowledge freely to mentor service owners and team members. Guide more junior SET/System Engineers.On-call rotation. Successful candidates will be part of an on-call rotation serviced by SET Engineers covering the USCA region.Knowledge And Skill Requirements
Core Competencies / Required Experience
Experience troubleshooting data connectivity and performance issues in the Cloud using AWS or equivalent (Azure, Google Cloud, SF Data Cloud, Snowflake) and On-prem (Postgres SQL, Oracle, EDW).Experience Windows operating system at a deep level with exposure to systems administration at an enterprise scale (Authentication, Server Virtualization, Clustering, Storage (SAN), etc.). Experience with Linux OS is a benefit.Solid understanding of networking/internet protocols (routing, proxy, TCP/IP, http, TLS)Experience with troubleshooting tools such as: Wireshark, Fiddler, process monitors, etc.Problem-Solver. You love tackling the most difficult of challenges. You have excellent troubleshooting skills and a demonstrated ability to solve large complex client-server issues, by logically breaking things down into manageable components.Communication. You have experience working as part of a global team, communicating clearly on highly technical issues with developers, and with all levels in Engineering, Support, as well as the customer.Advantageous Competencies Or Bonus Experience
Experience with Containers/Docker/KubernetesExperience with Bash, Python, Ruby, Java, C#, C++ or other scripting or programming languages is an advantage. Experience reading/or debugging code.We focus on hiring people who can grow into force multipliers that help us improve how we debug issues, share knowledge and help drive product changes that make our products easier to support.Minimum Education/Experience
B.E. / B.Tech. / BCS/ BA degree preferred or equivalent experience5+ years of experience in System administration of large enterprise environments and troubleshooting complex issues in Windows, Linux or SaaS server environments.Additional Responsibilities
Data Rockstar. Deep analytics product knowledge and query language skills; ability to gain such knowledge quickly, at a level that empowers engineers, to drive discussions with engineering teams not just on customer-related issues but on how the product can be supported or enhanced.Builder. Prior professional experience debugging and developing in SQL, NoSQL, Java, Ruby, Python, JavaScript, C++, and/or C# is an advantage. More importantly, candidates with an ability to find solutions that are not traditionally solved using standard troubleshooting means will do well in this role.Highly Technical. You understand networking technology and how servers and networks inter-relate at a deep “Administrative” level. You regularly take part in deep-dive troubleshooting exercises and conduct technical post-mortem discussions to identify the root cause of complex issues.Recruitment. Salesforce/Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring on board, helping Salesforce continue to build one of the best companies in the world.Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $122,600 to $168,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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