Hoffman & Hoffman
Inside Sales Account Manager
Hoffman & Hoffman, Chattanooga, Tennessee, United States, 37450
Position Title:
Inside Sales Account Manager
Company : Heat Transfer Sales
Department:
Sales & Customer Service
Reports to:
VP of Sales
Works with:
Employees, Vendors and Customers
We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.
Do you understand technical concepts easily? Are you a great communicator? Do you value developing relationships with your customers? Do you like the idea of working with a team of people who adhere to a set of core values that drives business forward?
We may have a position for you.
Voted one of the Best Employers in NC in 2016, 2017, 2018 and 2019 by Business North Carolina Magazine, Heat Transfer Sales is actively seeking qualified professionals who:
Uphold and Adhere to Hoffman Hydronics' Core ValuesManage collective accountsProvide a high level of customer service in a timely, effective and efficient mannerKeep up to date information on Jobs ListContinuously stay updated on current competitive market pricing and report/share with Outsides Sales and ManagementDevelop technical depth and understanding of company products and application knowledgeManage the order entry process and coordinate deliveries with the customers including returns and warrantiesAct as first responder for customer call-in requests regarding products or servicesUpon receipt of an approved submittal the Inside Salesperson is responsible for seeing the product is ordered on time and accurately. It is essential that this position provide good communication between the customer, sales engineer and the factories in order to accomplish a seamless product deliveryProcess and enter sales orders and quotations into CRM (Netsuite)Utilize industry databases to research and find upcoming jobs to bidDo preliminary take off on upcoming jobsMaintain project schedules in quote/project management system ensuring timely project management including Submittals, Orders Entered, Customer Acknowledgements, Delivery Schedules, IOMs, Project Close OutDevelop “Installation Operations and Maintenance Manuals" to provide the customer with written documentation on how to operate and maintain equipment purchasedWork closely with manufacturers to resolve issuesCoordinate scheduling of equipment start-up and resolution of warranty-related issuesRemain knowledgeable on products and technologies which HTS representsOther tasks as assignedEducation and Experience
Bachelors Degree preferred but not required2 or more years experience in the HVAC industry preferred but not requiredMinimum 2 year’s experience in similar role (Inside Sales/Account Executive/Product Management)Highly developed interpersonal and analytical skills.Experience with Marketing / Project ManagementSkills and Qualifications
A strong sales presence and ability to develop lasting relationshipsDetail oriented, professional attitude, reliableStrong time management skillsSincere desire to help othersStrong attention to detailAbility to work independently and within a team with emphasis on accuracy and timelinessMust possess a personal need to consistently produce accurate and thorough resultsSuperior written and oral communication skillsProven problem solving, leadership and listening skillsProduct and vendor knowledge (or the ability to quickly learn it)Strong technical aptitudeAbility to work in a fast-paced environment and handle multiple taskStrong administrative and organizational skillsWorking Conditions
Normal office environmentModerate lifting may be required to move equipment, files and suppliesMinimal travel may be required at timesFlexibility to work outside of normal office hours to ensure task are completedOccasional work in outside weather conditionsPhysical Demands
Walking: FrequentlySitting: FrequentlyHandling/Fingering: FrequentlyBending: FrequentlyPushing/Pulling 12 lbs or less: FrequentlyLifting/Carrying 10 lbs or less: FrequentlyLifting/Carrying 11-20 lbs: OccasionallyReaching Outward: OccasionallyReaching Above Shoulder: OccasionallySquatting/Kneeling: OccasionallyStanding: Frequently
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate.
This document does not constitute a contract
and is subject to change at the discretion of Hoffman Hydronics.
EEO Employer / Vets / Disabled
Inside Sales Account Manager
Company : Heat Transfer Sales
Department:
Sales & Customer Service
Reports to:
VP of Sales
Works with:
Employees, Vendors and Customers
We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.
Do you understand technical concepts easily? Are you a great communicator? Do you value developing relationships with your customers? Do you like the idea of working with a team of people who adhere to a set of core values that drives business forward?
We may have a position for you.
Voted one of the Best Employers in NC in 2016, 2017, 2018 and 2019 by Business North Carolina Magazine, Heat Transfer Sales is actively seeking qualified professionals who:
Uphold and Adhere to Hoffman Hydronics' Core ValuesManage collective accountsProvide a high level of customer service in a timely, effective and efficient mannerKeep up to date information on Jobs ListContinuously stay updated on current competitive market pricing and report/share with Outsides Sales and ManagementDevelop technical depth and understanding of company products and application knowledgeManage the order entry process and coordinate deliveries with the customers including returns and warrantiesAct as first responder for customer call-in requests regarding products or servicesUpon receipt of an approved submittal the Inside Salesperson is responsible for seeing the product is ordered on time and accurately. It is essential that this position provide good communication between the customer, sales engineer and the factories in order to accomplish a seamless product deliveryProcess and enter sales orders and quotations into CRM (Netsuite)Utilize industry databases to research and find upcoming jobs to bidDo preliminary take off on upcoming jobsMaintain project schedules in quote/project management system ensuring timely project management including Submittals, Orders Entered, Customer Acknowledgements, Delivery Schedules, IOMs, Project Close OutDevelop “Installation Operations and Maintenance Manuals" to provide the customer with written documentation on how to operate and maintain equipment purchasedWork closely with manufacturers to resolve issuesCoordinate scheduling of equipment start-up and resolution of warranty-related issuesRemain knowledgeable on products and technologies which HTS representsOther tasks as assignedEducation and Experience
Bachelors Degree preferred but not required2 or more years experience in the HVAC industry preferred but not requiredMinimum 2 year’s experience in similar role (Inside Sales/Account Executive/Product Management)Highly developed interpersonal and analytical skills.Experience with Marketing / Project ManagementSkills and Qualifications
A strong sales presence and ability to develop lasting relationshipsDetail oriented, professional attitude, reliableStrong time management skillsSincere desire to help othersStrong attention to detailAbility to work independently and within a team with emphasis on accuracy and timelinessMust possess a personal need to consistently produce accurate and thorough resultsSuperior written and oral communication skillsProven problem solving, leadership and listening skillsProduct and vendor knowledge (or the ability to quickly learn it)Strong technical aptitudeAbility to work in a fast-paced environment and handle multiple taskStrong administrative and organizational skillsWorking Conditions
Normal office environmentModerate lifting may be required to move equipment, files and suppliesMinimal travel may be required at timesFlexibility to work outside of normal office hours to ensure task are completedOccasional work in outside weather conditionsPhysical Demands
Walking: FrequentlySitting: FrequentlyHandling/Fingering: FrequentlyBending: FrequentlyPushing/Pulling 12 lbs or less: FrequentlyLifting/Carrying 10 lbs or less: FrequentlyLifting/Carrying 11-20 lbs: OccasionallyReaching Outward: OccasionallyReaching Above Shoulder: OccasionallySquatting/Kneeling: OccasionallyStanding: Frequently
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate.
This document does not constitute a contract
and is subject to change at the discretion of Hoffman Hydronics.
EEO Employer / Vets / Disabled