Breakfast Attendant

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Fairfield Inn South Joliet1501 Riverboat CenterJoliet, IL 60431 Overview: The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when workingGreet and seat guests at appropriate tables in a timely mannerEnsure quality control of menus with regard to cleanliness and appearanceClear clean and reset tables/hotel spaces per client request or management instructionEnsure all service areas are stocked organized clean and neat and all side work is complete each shiftAccommodate any special requests made by a guest and offer appropriate alternatives when necessaryCommunicate with all departments regarding in house VIPsSupport all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areasHave a complete knowledge of standards of service for receiving a room service orderHave a thorough knowledge of menus and current specials in all applicable departmentsCarry out cashiering functions in closing checks and end of shift paperworkPerform opening and closing procedures and side work duties according to station rotation assignmentAnswer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to doPerform any other duties or attend meetings as requested by managementProduce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications: Ability to perform job function with attention to detail speed and accuracyHigh School diploma or equivalent and/or experience in a hotel or a related field preferredMust be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidaysMust meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by propertyMust be able to obtain and provide Food Handlers card as required by city/county/stateMust be able to evaluate and select among alternative courses of action quickly and accuratelyAbility to handle stressful situations in a calm professional mannerUnderstanding of hotel products and guest servicesAbility to communicate professionally when answering phones and speaking with guests and team membersDemonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquetteAbility to perform numerical operations using basic counting adding subtracting multiplying and dividingAbility to read comprehend and write simple instructions and/or short correspondence and memosAbility to effectively deal with customers and staff while executing high levels of patience tact and diplomacyWillingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner