Customer Service Rep

OverviewCHI St. Joseph Health – College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area’s only Level II Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley; CHI St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system CHI St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 20 ambulatory clinics featuring primary care a freestanding Emergency Room Express Clinics and imaging and diagnostic services.

ResponsibilitiesThe Customer Service Coordinator will be responsible for customer service calls related to lab outreach. They will be responsible for maintaining Outreach laboratory supplies, distribution to laboratory clients, and coordinating various office tasks.

Answers all calls coming into the laboratory and directs the caller to the correct person or department if they are unable to service the caller. Maintains laboratory supplies for Outreach Lab Customers. Orders as needed and pulls supplies for Client requests.Maintains employee binders. Runs and resolves various reports for multiple areas of the Laboratory. Acts as the mail room distributor for the lab. Makes flyers, training sheets, and additional communication materials as needed. Keeps up with the employee phone list and departmental phone list.

QualificationsRequired Education and Experience

Education: High School Diploma or GED