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County of El Paso, TX

DISTRICT CLERK'S OFFICE - CUSTOMER RELATIONS SPECIALIST, INTERMEDIATE

County of El Paso, TX, Texas City, Texas, us, 77592


Salary :

$38,805.76 Annually

Location :

TX 79901, TX

Job Type:

Full Time Regular

Job Number:

2024-00106

Department:

District Clerk's Office

Division:

District Clerk Customer Service

Opening Date:

02/22/2024

Closing Date:

Continuous

Minimum Qualifications

Acceptable Experience and EducationHigh school diploma or equivalent and three (3) years of office/customer service experience, with two (2) years cashier experience;

Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Certificates and Licenses Required (

Depending on area of assignment):May require Deputy Clerk deputizing; may require AOP certification;

May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.Typical Duties

Essential DutiesPerforms administrative and clerical tasks, performs data entry; may receive payments; balances receipts with cash, credit cards, etc.; and processes mail;

Establishes and maintains files and records;

May serve as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance;

Gathers, organizes, and summarizes information for special projects; assists with preparing various routine and complex reports, tables, graphs and statistical summaries;

Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;

Evaluates and ensures proper documentation;

Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;

Provides information to customers on all phases of service provided;

Maintains confidentiality;

Reports any equipment maintenance needs for appropriate action;

Schedules document/record archive and disposal;

Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;

Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and

Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills;

Depending on area assigned:Notarizes documents;

May process billings;

Performs calendaring activities; plans, schedules and coordinates special events;

Orders and maintains supplies; keeps inventories;

Provides informational material to news media and general public;

Makes travel arrangements; prepares itineraries; prepares and submits travel items for approval; processes and submits travel vouchers with corresponding receipt documentation for payment;

Arranges and schedules meetings; prepares and distributes meeting agendas; attends meetings and takes notes and/or minutes;

Processes and reviews purchase orders and invoices; authorizes payments up to specific limits; monitors spending and budget balances, encumbrances, transfers and appropriations;

Performs criminal searches for customers and agencies as required;

Releases closed confidential records and verifies proper identification in accordance with Texas Department of Health and Human Services (DSHS) laws and regulations for Vital Statistics;

Serves as liaison between the office and internal and external entities;

Schedules requests records requested by the public and ensures supporting documentation;

Index's documents recorded by the department;

Ensures compliance with state, internal and external agencies laws and regulations;

Applies regulated fees.

Ensures information is correct on application and processes the application for customers;

Verifies and processes e-file with fees under time restrictions; opens cases and prints copies of documents needed for the specific service providing;

Performs searches for arrests or warrants;

Issues agent numbers are issued in accordance with state regulations;

Files subpoenas;

Serves as liaison between the office and internal and external entities;

Schedules requests records requested by the public and ensures supporting documentation;

Index's documents recorded by the department;

Ensures compliance with state, internal and external agencies laws and regulations;

Applies regulated fees;

Requests, transfers, and checks out/in files and delivers to courts as required;

Conducts inventory of supplies and files;

Clears and releases dockets as directed;

Places restrictions on inmate accounts;

Provides inmates with balances on accounts;

Releases funds as appropriate;

Deals with foreign currency;

May be required to travel to satellite branches when assigned or at times, on very short notification;

May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.

Other Important Duties

*Performs such other related duties as may be assigned;

Additional duties for re-development purposes;

Maintains a safe and healthy work place environment;

May be required to travel to satellite branches when assigned or at times, on very short notification;

As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

Job Summary

Summary of PositionThe Customer Relations Specialist, Intermediate under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department. This designation is distinguished from Customer Relations Specialist by greater work complexity and broader work activities.

Additional Information

Minimum Requirements: Knowledge, Skills, and Abilities

Knowledge of:

Principles and practices of modern office administration; cashiering and bookkeeping practices, policies, and procedures, including financial record keeping; customer service/public relations practice and procedures; English usage, office methods, adding machines; computer; procedures and equipment including filing systems.

Skill/Ability to:

Learn the organization, procedures and operating details of the County department to which assigned; attention to detail and established deadlines; perform routine calculations to count currency, make change, and prepare daily cash reports; perform word processing and data entry; perform routine clerical work including maintenance of appropriate records and preparations of general reports; verify and cross check files and data; maintain confidential records and reports; be tactful and diplomatic in dealing with the public, members and government officials; complete projects on time; operate a personal computer and various software applications; conduct mathematical calculations, prepare clear and concise reports, communicate effectively, both orally and in writing, establish and maintain cooperative and effective relationships with those contacted during the course of work.

Pass a background investigation.

Depending on area of assignment:

may require bilingual in Spanish; and typing speed of 45 words per minute.

Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:• Demonstrate regular and reliable attendance;• Work well with others and participate fully in a team oriented environment;• Interface with other employees and customers in a courteous and respectful manner;• Maintain strict confidentiality;• Project positive support of their department and all county organizations at all times; and,• Maintain and enhance the County's commitment to customer service excellence

El Paso County offers a very comprehensive benefit package (some benefits may not apply to part time or temporary employees) consisting of the following:

HOLIDAYS16 holidays per year as recognized.

VACATIONAccruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service. Year to year carry-over accruals are limited to twice the employee's annual rate. Part-time employees accrue vacation at half the rate of full-time employees.10 days (1 through less than 5 years of service)15 days (5 through less than 15 years of service)20 days (15 years of service or over)

SICK LEAVEAccruals are credited on a biweekly basis and available for use as it is accrued after 3 months of full time service. Employees accrue 15 days of sick leave per year.

MISCELLANEOUS PAID LEAVESMilitary Leave - 15 days of paid leave per fiscal year for active military serviceBereavement Leave - 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.

MEDICAL HEALTH BENEFITSPlan Costs - Biweekly Rates

Effective January 1, 2024 to December 31, 2024

MedicalTraditional Consumer Driven Health Plan (CDHP)No DiscountsEE Only $6.12EE & Spouse $184.71EE & Children $129.59EE & Family $302.64

2% Tobacco-Free DiscountEE Only - $6.01EE & Spouse - $181.02EE & Children - $127.00EE & Family - $296.59

4% Wellness Screening & HRA DiscountEE Only - $5.89EE & Spouse - $177.32EE & Children - $124.41EE & Family - $290.53

6% Tobacco-Free AND Wellness Screening & HRA DiscountEE Only - $5.76EE & Spouse - $173.63EE & Children - $121.81EE & Family - $284.48

Traditional Core PlanNo DiscountsEE Only - $40.84EE & Spouse - $287.85EE & Children - $222.44EE & Family - $455.90

2% Tobacco-Free DiscountEE Only - $40.02EE & Spouse - $282.09EE & Children - $217.99EE & Family - $446.78

4% Wellness Screening & HRA DiscountEE Only - $39.21EE & Spouse - $276.34EE & Children -$213.54EE & Family - $437.66

6% Tobacco-Free AND Wellness Screening & HRA DiscountEE Only - $38.39EE & Spouse - $270.58EE & Children - $209.09EE & Family - $428.55

El Paso County - ACO - Hospitals of Providence Network Plan Options

Consumer Driven Health Plan (CDHP) ACONo DiscountsEE Only $4.97EE & Spouse $149.94EE & Children $105.20EE & Family $245.67

2% Tobacco-Free DiscountEE Only - $4.88EE & Spouse - $146.94EE & Children - $103.10EE & Family - $240.76

4% Wellness Screening & HRA DiscountEE Only - $4.77EE & Spouse - $143.94EE & Children - $100.99EE & Family - $235.84

6% Tobacco-Free AND Wellness Screening & HRA DiscountEE Only - $4.68EE & Spouse - $140.94EE & Children - $98.89EE & Family - $230.93

Core Plan ACONo DiscountsEE Only - $33.15EE & Spouse - $233.66EE & Children - $180.56EE & Family - $370.08

2% Tobacco-Free DiscountEE Only - $32.49EE & Spouse - $228.99EE & Children - $176.95EE & Family - $362.68

4% Wellness Screening & HRA DiscountEE Only - $31.82EE & Spouse - $224.31EE & Children - $173.34EE & Family - $355.28

6% Tobacco-Free AND Wellness Screening & HRA DiscountEE Only - $31.17EE & Spouse - $219.64EE & Children - $169.73EE & Family - $347.88

El Paso County - Narrow Network - University Medical Center (UMC) Plan Options

Consumer Driven Health Plan (CDHP) UMCNo DiscountsEE Only - $5.24EE & Spouse - $158.27EE & Children - $111.03EE & Family - $259.33

2% Tobacco-Free DiscountEE Only - $5.14EE & Spouse - $155.10EE & Children - $108.81EE & Family - $254.13

4% Wellness Screening & HRA DiscountEE Only - $5.04EE & Spouse - $151.94EE & Children - $106.59EE & Family - $248.96

6% Tobacco-Free AND Wellness Screening & HRA DiscountEE Only - $4.94EE & Spouse - $148.77EE & Children - $104.37EE & Family - $243.77

Core Plan UMCNo DiscountsEE Only - $35.00EE & Spouse - $246.64EE & Children - $190.59EE & Family - $390.65

2% Tobacco-Free DiscountEE Only - $34.29EE & Spouse - $241.71EE & Children - $186.78EE & Family - $382.84

4% Wellness Screening & HRA DiscountEE Only - $33.59EE & Spouse - $236.77EE & Children - $182.97EE & Family - $375.02

6% Tobacco-Free AND Wellness Screening & HRA DiscountEE Only - $32.90EE & Spouse - $231.84EE & Children - $179.15EE & Family - $367.21

VisionEE Only - $3.16EE + 1 - $5.05EE & Family - $8.21

Dental WITH Medical PlanEE Only - $0.00EE & Spouse - $13.63EE & Children - $27.25EE & Family - $40.88

Dental WITHOUT Medical PlanEE Only - $13.63EE & Spouse - $27.26EE & Children - $40.88EE & Family - $54.51

VisionEE Only - $3.16EE + 1 - $5.05EE & Family - $8.21

RETIREMENTRetirement benefits are provided by the Texas County and District Retirement Fund (TCDRS). Regular employees become a member of TCDRS upon hire. All regular employees are required to contribute 7% to the retirement fund and the County matches 250% upon eligible retirements.

DEFERRED COMPENSATIONEmployees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program.

LIFE INSURANCEFull-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost. Supplemental coverage is available for additional fees.

LONG-TERM DISABILITYThe Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.

SHORT-TERM DISABILITYThe Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.

RETIREE HEALTH INSURANCEEmployees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.

EMPLOYEE ASSISTANCE PROGRAMEmployees are enrolled in an Employee Assistance Program that provides a variety of counseling services.

SECTION 125 MEDICAL & DEPENDENT CARE PROGRAMThe section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.

HEALTHY LIFESTYLE REIMBURSEMENTReimbursement of $15 per month for 6 months of continuous gym usage.EDUCATIONAL ASSISTANCE PROGRAM (EdAP)Reimbursement up to $2000 per calendar year for eligible education expenses.

EMPLOYEE FITNESS AND WELLNESS CENTERThe Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse. The cost is $5 per employee per month.

01

Which of the following best describes your highest level of education obtained?

High School Diploma or equivalent30 to less than 60 college credit hoursMore than 60 college credit hoursAssociate's DegreeBachelor's DegreeMaster's DegreeDoctoral DegreeNone of the above

02

Which of the following best describes your office/customer service experience?

No experienceLess than 1 year experience1 to less than 2 years experience2 to less than 3 years experience3 to less than 4 years experience4 to less than 5 years experienceMore than 5 years experience

03

Which of the following best describes your general cashiering and cash handling experience?

No experienceLess than 1 year experience1 to less than 2 years experience2 to less than 3 years experience3 to less than 4 years experienceMore than 4 years experience

04

Can you type 35 words per minute (WPM) or better?

YesNo

05

Do you have or can obtain by date of hire a driver's license applicable to the job responsibilities, with a driving record acceptable to the County of El Paso.

YesNo

06

I UNDERSTAND In order for my application to be considered complete, I must answer all the questions in this application. Incomplete or illegible applications will be rejected. A résumé and/or other documents WILL NOT be accepted in lieu of a completed application. Comments such as "See Résumé" are not acceptable and will result in the application being considered incomplete.

YesNo

Required Question