Goldman Sachs
CWMD-Marcus by Goldman Sachs-Specialty Operations Specialist- Draper, UT
Goldman Sachs, Draper, Utah, United States, 84020
MORE ABOUT THIS JOB:
Consumer and Wealth Management (CWM)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.ConsumerThe firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.RESPONSIBILITIES AND QUALIFICATIONS:Responsibilities:Subject matter expert while managing multiple high risk function queuesAccessing multiple electronic systems e.g. Lexis Nexis, Pacer, E-Oscar, and DMDC. Documenting steps taken, while efficiently and accurately completing customer requests through caseworkWorkload will consist of high risk casework such as Bankruptcies, SCRA, Deceased, Credit Bureau disputes and notificationsParticipating in projects or process improvements to drive operational excellenceResearch escalated customer disputes and requests and provide customer-centric resolutionsAbide by applicable regulatory and departmental policies and proceduresContribute feedback to develop new content and refine the existing processes and proceduresBasic Qualifications:Previous financial industry experienceCredit bureau dispute and operations experienceProficient skills with Excel, Word, PowerPoint requiredHS Diploma or GEDPreferred Qualifications:Experience working with major credit bureausData furnishing experienceStrong analytical abilityExperience using SQL, SAS, or comparable data mining and query tools
ABOUT GOLDMAN SACHS:ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Consumer and Wealth Management (CWM)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.ConsumerThe firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.RESPONSIBILITIES AND QUALIFICATIONS:Responsibilities:Subject matter expert while managing multiple high risk function queuesAccessing multiple electronic systems e.g. Lexis Nexis, Pacer, E-Oscar, and DMDC. Documenting steps taken, while efficiently and accurately completing customer requests through caseworkWorkload will consist of high risk casework such as Bankruptcies, SCRA, Deceased, Credit Bureau disputes and notificationsParticipating in projects or process improvements to drive operational excellenceResearch escalated customer disputes and requests and provide customer-centric resolutionsAbide by applicable regulatory and departmental policies and proceduresContribute feedback to develop new content and refine the existing processes and proceduresBasic Qualifications:Previous financial industry experienceCredit bureau dispute and operations experienceProficient skills with Excel, Word, PowerPoint requiredHS Diploma or GEDPreferred Qualifications:Experience working with major credit bureausData furnishing experienceStrong analytical abilityExperience using SQL, SAS, or comparable data mining and query tools
ABOUT GOLDMAN SACHS:ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity