Steven Nissan
Business Development Agent - BDA
Steven Nissan, Harrisonburg, Virginia, United States, 22802
About UsSteven Automotive Group is a family owned and operated business, who prides themselves on making sure our employees are happy and continue to foster professional development through paid training. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.Benefits
401(k) Plan
Medical Plan
Dental Plan
Vision Plan
Long & Short Term Benefits
Accident Insurance
Life Insurance
Paid Training
Opportunities for advancement
Access to the latest automotive software
Company & Family Summer Picnics
Winter Holiday Party
Responsibilities
Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
401(k) Plan
Medical Plan
Dental Plan
Vision Plan
Long & Short Term Benefits
Accident Insurance
Life Insurance
Paid Training
Opportunities for advancement
Access to the latest automotive software
Company & Family Summer Picnics
Winter Holiday Party
Responsibilities
Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.