Puget Sound Home Health
ACCOUNT MANGER | KING COUNTY
Puget Sound Home Health, Auburn, Washington, United States, 98002
OB SUMMARY
The Account Manager is responsible for executing the agency sales strategy while increasing company market share thru new business development, maintenance, and targeted growth of existing accounts while identifying and providing educational opportunities within the medical community, including areas for partnership and alignment with specific accounts.
DUTIES & RESPONSIBILITIES
Knows and can articulate the qualifications for Hospice services per Medicare guidelines and clearly understand agency service offerings, disease-specific clinical criteria, outcomes, specialty programs, and competitive advantages.
Responsible for achievement of monthly personal productivity benchmarks and set goals, including specific targeted payer source quotas within an assigned territory. Executes daily, weekly, monthly, and quarterly strategies to increase market share.
Key account development will include prospecting, account prioritization, and call frequency. Planning outreach activities to maximize territory coverage for both existing and potential accounts.
Problem-solving and offering customized solutions that align with our services while identifying and overcoming objections and closing techniques.
Analyzes territory and develops call routing to establish correct targets, reach, and frequency for maximum territory growth. Develops sales messaging and strategies that align to the customers' needs to ensure home health and hospice-appropriate patients gain access to services.
Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks, and remaining current with changes in the healthcare field to understand the customer industry. Leverages provided resources and technology as a vehicle for success.
Daily use of CRM tool to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily. Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.
Effective in professional verbal, written, and electronic communication.
Maintains professional relationships and collaborates with internal, clinical, and administrative teams. Attends team meetings regularly. Resolves customer feedback by investigating development opportunities; developing solutions; preparing reports; collaborates on resolutions with program management.
Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency. Open to and proactively applies coaching feedback from the direct manager with the intention on the improvement of various skill sets.
Timely completion of administrative duties: expense reports, mileage reports, marketing reports, and other administrative actions by required times. Perform related duties as required.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees must perform any other job-related duties assigned by their supervisor or management. Works cohesively and leverages opportunities with Puget Sound HHH internal customers: Puget Sound HHH Medical Director & Team Physicians, Clinical Supervisors, Clinical Field Staff, and Puget Sound HHH Leadership.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management as needed.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Bachelor's degree or comparable job experience required.
Minimum two years of sales experience or in healthcare services preferred.
Participated in a competitive team environment that involved individual accountability and teamwork.
Able to demonstrate examples of critical thinking and created solutions Experience with volunteer organization plus Hospice Business Development experience preferred but not required.
Evidence of achieving sales goals within the market and/or demonstrates a track record of consistently exceeding agency goals Strong customer service, sense of urgency, and problem-solving skills.
Time Management and Organizational Skills are a must.
Demonstrated knowledge and successful application of a need-satisfaction selling process Ability to manage a territory, conduct sales calls, and generate sales by building long-term business partnerships.
Strong interpersonal skills within all levels of an organization
What do we offer you?
• A choice of medical, dental, and vision plans
• Health concierge and Teladoc services
• FSA & HSA accounts
• Life, AD&D, STD, and LTD plans
• PTO
• Paid holidays
• Mileage reimbursement & multiple checkpoint options
• Employee Assistance Program
• 401K with company match
• Company-wide celebrations of your great work & accomplishments
• Support for your professional growth and development
• Free e-courses for CEUs
• High-quality training, seminars, and tuition reimbursement
• Flexible independent scheduling for work-life balance
• Room for advancement
• AMAZING teammates & leaders that are supportive, inclusive, and fun!
• And more!
About the company:
Puget Sound Home Health & Hospice is a Medicare-certified Home Health and Hospice Agency serving the King, Pierce, Thurston, and Grays Harbor County area. Our field-based team of skilled clinicians provides life-changing services to patients in their homes. We pride ourselves on our quality of care and ethical business practices, as well as our foundational Core Values of
CAPLICO:
• Customer Second
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebration
• Ownership
Follow us on Facebook https://www.facebook.com/pugetsoundhh.
Website: www.pugetsoundhh.com
Work Location: KING Work Remotely
No
Job Type: Full-time
Wage: $59,000 - $65,000 annual salary depending on experience
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities throughout the US. Each business is operated by a separate, independent operating subsidiary with its management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
The Account Manager is responsible for executing the agency sales strategy while increasing company market share thru new business development, maintenance, and targeted growth of existing accounts while identifying and providing educational opportunities within the medical community, including areas for partnership and alignment with specific accounts.
DUTIES & RESPONSIBILITIES
Knows and can articulate the qualifications for Hospice services per Medicare guidelines and clearly understand agency service offerings, disease-specific clinical criteria, outcomes, specialty programs, and competitive advantages.
Responsible for achievement of monthly personal productivity benchmarks and set goals, including specific targeted payer source quotas within an assigned territory. Executes daily, weekly, monthly, and quarterly strategies to increase market share.
Key account development will include prospecting, account prioritization, and call frequency. Planning outreach activities to maximize territory coverage for both existing and potential accounts.
Problem-solving and offering customized solutions that align with our services while identifying and overcoming objections and closing techniques.
Analyzes territory and develops call routing to establish correct targets, reach, and frequency for maximum territory growth. Develops sales messaging and strategies that align to the customers' needs to ensure home health and hospice-appropriate patients gain access to services.
Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks, and remaining current with changes in the healthcare field to understand the customer industry. Leverages provided resources and technology as a vehicle for success.
Daily use of CRM tool to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily. Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.
Effective in professional verbal, written, and electronic communication.
Maintains professional relationships and collaborates with internal, clinical, and administrative teams. Attends team meetings regularly. Resolves customer feedback by investigating development opportunities; developing solutions; preparing reports; collaborates on resolutions with program management.
Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency. Open to and proactively applies coaching feedback from the direct manager with the intention on the improvement of various skill sets.
Timely completion of administrative duties: expense reports, mileage reports, marketing reports, and other administrative actions by required times. Perform related duties as required.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees must perform any other job-related duties assigned by their supervisor or management. Works cohesively and leverages opportunities with Puget Sound HHH internal customers: Puget Sound HHH Medical Director & Team Physicians, Clinical Supervisors, Clinical Field Staff, and Puget Sound HHH Leadership.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management as needed.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Bachelor's degree or comparable job experience required.
Minimum two years of sales experience or in healthcare services preferred.
Participated in a competitive team environment that involved individual accountability and teamwork.
Able to demonstrate examples of critical thinking and created solutions Experience with volunteer organization plus Hospice Business Development experience preferred but not required.
Evidence of achieving sales goals within the market and/or demonstrates a track record of consistently exceeding agency goals Strong customer service, sense of urgency, and problem-solving skills.
Time Management and Organizational Skills are a must.
Demonstrated knowledge and successful application of a need-satisfaction selling process Ability to manage a territory, conduct sales calls, and generate sales by building long-term business partnerships.
Strong interpersonal skills within all levels of an organization
What do we offer you?
• A choice of medical, dental, and vision plans
• Health concierge and Teladoc services
• FSA & HSA accounts
• Life, AD&D, STD, and LTD plans
• PTO
• Paid holidays
• Mileage reimbursement & multiple checkpoint options
• Employee Assistance Program
• 401K with company match
• Company-wide celebrations of your great work & accomplishments
• Support for your professional growth and development
• Free e-courses for CEUs
• High-quality training, seminars, and tuition reimbursement
• Flexible independent scheduling for work-life balance
• Room for advancement
• AMAZING teammates & leaders that are supportive, inclusive, and fun!
• And more!
About the company:
Puget Sound Home Health & Hospice is a Medicare-certified Home Health and Hospice Agency serving the King, Pierce, Thurston, and Grays Harbor County area. Our field-based team of skilled clinicians provides life-changing services to patients in their homes. We pride ourselves on our quality of care and ethical business practices, as well as our foundational Core Values of
CAPLICO:
• Customer Second
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Celebration
• Ownership
Follow us on Facebook https://www.facebook.com/pugetsoundhh.
Website: www.pugetsoundhh.com
Work Location: KING Work Remotely
No
Job Type: Full-time
Wage: $59,000 - $65,000 annual salary depending on experience
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities throughout the US. Each business is operated by a separate, independent operating subsidiary with its management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its management, employees, and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.