OpenTable
Onboarding Specialist Temporary
OpenTable, New York, New York, us, 10261
Primarily responsible for the successful onboarding of our restaurant partners the OBS will configure our Guest Center, Connect and other applications for restaurant use, customize the software for each restaurant using a consultative approach, and deliver training to key staff. You will be responsible for the end-to-end implementation of the onboarding process. You will lead the restaurant from initial sale through configuration to initial training and go-live. All of this will be done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.
Key Responsibilities and Duties:
Proactively contact our restaurants and guide them through the onboarding process
Work with our restaurant partners to configure the OpenTable system to their needs
Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
Work with internal stakeholders to help develop and refine the On-Boarding program
Effectively manage a queue of restaurants to reduce time-to-onboarding
Communicate status of tasks and the backlog to peers and a broader community
Experience and skills desired:
1+ years experience, preferably in a support, implementation or hospitality role.
Experience training non-technical customers on the use of software
Understanding of restaurant operations a must with direct restaurant experience highly desirable
Excellent communication, listening, influencing and training skills
Ability to make smart decisions based on key facts in potentially ambiguous situations
Demonstrated ability to drive projects through to completion
Self-motivated to get things done with minimal supervision
Good phone and tele-presence required for effective training and implementation
College degree preferred
Excellent organization, documentation and time management skills
Bilingual: Spanish/English a plus
#LI-BB1
Key Responsibilities and Duties:
Proactively contact our restaurants and guide them through the onboarding process
Work with our restaurant partners to configure the OpenTable system to their needs
Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
Work with internal stakeholders to help develop and refine the On-Boarding program
Effectively manage a queue of restaurants to reduce time-to-onboarding
Communicate status of tasks and the backlog to peers and a broader community
Experience and skills desired:
1+ years experience, preferably in a support, implementation or hospitality role.
Experience training non-technical customers on the use of software
Understanding of restaurant operations a must with direct restaurant experience highly desirable
Excellent communication, listening, influencing and training skills
Ability to make smart decisions based on key facts in potentially ambiguous situations
Demonstrated ability to drive projects through to completion
Self-motivated to get things done with minimal supervision
Good phone and tele-presence required for effective training and implementation
College degree preferred
Excellent organization, documentation and time management skills
Bilingual: Spanish/English a plus
#LI-BB1