Ascension Parish Sheriffs Office
Communications Deputy
Ascension Parish Sheriffs Office, Gonzales, Louisiana, us, 70707
The goal of theAscension Parish Sheriff's Office is to become the finest law enforcementorganization in the state of Louisiana. To accomplish this goal we must beselective in hiring, diligent in training and thoughtful in supervision.
The applicant screeningprocess is designed to identify applicants who possess the aptitude, characterand desire to pursue long-term careers as professional law enforcementofficers.If you have the personal qualities necessary to become a professional deputy,your interest in employment is welcome and appreciated.
Like most organizations,newly hired employees start at entry-level positions. Unless there areexceptional circumstances, these positions are in corrections, patrol,communications, and clerical fields.
In order to beconsidered for employment, certain minimum requirements must be met. To behired, applicants must be:
at least
19 years oldhave a
high school
or
equivalent diplomamust
reside in Ascension Parishmust
be a registered voter in Ascension Parish
Other factors whichstrongly influence the employment process are
previous work experience,previous law enforcement experience, two years or more of college education, aclear driving record, no history of prior criminal activity, and a responsiblecredit history.
SUMMARY
Communications Deputiesare responsible for receiving and processing 911 and non-emergency calls fromthe public, broadcasting information to suitable law enforcement, fire,medical, and other related service units, and acting upon responder requests.
ESSENTIAL DUTIES ANDRESPONSIBILITIES
The most important andessential job function of the position is to have an attitude of service toothers. Attitude is essential to maintain positive relationships withco-workers, respond professionally, calmly, and politely to members of the community,work as a team member, function under pressure, and respond in a professionalmanner to supervision. Other duties and responsibilities are listedbelow.• Answer and processtelephone calls promptly and professionally from a variety of sources includingcitizens, law enforcement and public safety officials, dignitaries, and others• Process 911 calls• Process all radiotraffic using two-way radio and other communication systems includingcomputer-aided dispatch (CAD) and monitor GPS vehicle tracking system• Use typing and computerskills to input and receive information from the National Crime InformationComputer (NCIC) and other criminal justice databases• Dispatch appropriate lawenforcement, fire, medical, or other emergency resources in a timely manner• Use a wide range ofinformational resources including communication manuals and approved websites• Notify specializeddivisions for callouts• Utilize multitaskingskills to enter information into the CAD, phone system, IAED protocol programs,and NCIC, while processing radio traffic and phone calls• Maintain a workingknowledge of the geography of Ascension Parish and basic knowledge of thegeography of adjacent parishes with the ability to read and interpret mapsquickly and accurately• Other duties as directedby a supervisor
SUPERVISORYRESPONSIBILITIES
This job has nosupervisory responsibilities.
QUALIFICATIONS
The requirements listedbelow are representative of the knowledge, skill, and ability required toperform the duties of a Communications Deputy. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
High school diploma,general education degree, or equivalent.
LANGUAGE SKILLS
Speak at an appropriatespeed, volume, and clarity to be easily understood while broadcasting over theradio and speaking on phone.
Read, listen, and type(multitask) during stressful situations.
Compose or reply toemails and complete Office forms.
Effectively communicatewith the public and members of this Office.
MATHEMATICAL SKILLS
Ability to add,subtract, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals.
COMPUTER SKILLS
Basic computer skillsinclude utilizing Microsoft Office applications, criminal justice databases, orOffice websites.
Proficient touch-typingskills with a minimum of 25 wpm.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions in written, oral, or diagramform.
Ability to analyzesituations with a proactive approach to problem solving and the initiative toresolve problems.
Ability to gatherinformation and differentiate critical from non-critical information.
Ability to deal withcomplex problems involving several variables.
CERTIFICATES, LICENSES,REGISTRATIONS
Obtain and maintain IAEDEMD, EFD, EPD, CJIS, CPR, and all required public safety telecommunicatorcertifications.
PHYSICAL DEMANDS
The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of a Communications Deputy.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions. Physical demands include the following.• Ability to walk, sit,stand, use hands to type and utilize a mouse, reach with hands and arms, speakand hear, and stay acutely alert for the duration of a shift of 10 to 12 hoursor up to 16 hours.• Lift or move up to 10pounds.• Specific visionabilities required by this job include close vision, distance vision, colorvision, peripheral vision, depth perception, and ability to adjust focus.• Communications Deputiesare required to view multiple computer screens while performing the duties ofthis job.• Communications Deputiesare required to use multiple computer keyboards and more than one mouse.
MENTAL STABILITY
The nature of thisimportant public safety position requires that an employee maintain a highlevel of mental stability. The employee must demonstrate reasonable judgment ina variety of stressful and non-stressful situations.
The employee mustmaintain a positive attitude, positive interpersonal relationships, and be freefrom debilitating anger or hostility. There must be no evidence of problemswith drugs, alcohol, or other addictive behavior or the necessity forpsychotropic medications that would affect the employee's ability to performthe essential functions of this job.
WORK ENVIRONMENT
The work environmentcharacteristics described here are representative of those encountered whileperforming the essential functions of a Communications Deputy. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
CommunicationsDeputies are occasionally exposed to risk of electrical shock. The noise levelin the work environment is usually moderate. Communications Deputies maybe required to remain at the 911 Center for the duration of the shift based oncall volume and operational status of the agency.
The applicant screeningprocess is designed to identify applicants who possess the aptitude, characterand desire to pursue long-term careers as professional law enforcementofficers.If you have the personal qualities necessary to become a professional deputy,your interest in employment is welcome and appreciated.
Like most organizations,newly hired employees start at entry-level positions. Unless there areexceptional circumstances, these positions are in corrections, patrol,communications, and clerical fields.
In order to beconsidered for employment, certain minimum requirements must be met. To behired, applicants must be:
at least
19 years oldhave a
high school
or
equivalent diplomamust
reside in Ascension Parishmust
be a registered voter in Ascension Parish
Other factors whichstrongly influence the employment process are
previous work experience,previous law enforcement experience, two years or more of college education, aclear driving record, no history of prior criminal activity, and a responsiblecredit history.
SUMMARY
Communications Deputiesare responsible for receiving and processing 911 and non-emergency calls fromthe public, broadcasting information to suitable law enforcement, fire,medical, and other related service units, and acting upon responder requests.
ESSENTIAL DUTIES ANDRESPONSIBILITIES
The most important andessential job function of the position is to have an attitude of service toothers. Attitude is essential to maintain positive relationships withco-workers, respond professionally, calmly, and politely to members of the community,work as a team member, function under pressure, and respond in a professionalmanner to supervision. Other duties and responsibilities are listedbelow.• Answer and processtelephone calls promptly and professionally from a variety of sources includingcitizens, law enforcement and public safety officials, dignitaries, and others• Process 911 calls• Process all radiotraffic using two-way radio and other communication systems includingcomputer-aided dispatch (CAD) and monitor GPS vehicle tracking system• Use typing and computerskills to input and receive information from the National Crime InformationComputer (NCIC) and other criminal justice databases• Dispatch appropriate lawenforcement, fire, medical, or other emergency resources in a timely manner• Use a wide range ofinformational resources including communication manuals and approved websites• Notify specializeddivisions for callouts• Utilize multitaskingskills to enter information into the CAD, phone system, IAED protocol programs,and NCIC, while processing radio traffic and phone calls• Maintain a workingknowledge of the geography of Ascension Parish and basic knowledge of thegeography of adjacent parishes with the ability to read and interpret mapsquickly and accurately• Other duties as directedby a supervisor
SUPERVISORYRESPONSIBILITIES
This job has nosupervisory responsibilities.
QUALIFICATIONS
The requirements listedbelow are representative of the knowledge, skill, and ability required toperform the duties of a Communications Deputy. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
High school diploma,general education degree, or equivalent.
LANGUAGE SKILLS
Speak at an appropriatespeed, volume, and clarity to be easily understood while broadcasting over theradio and speaking on phone.
Read, listen, and type(multitask) during stressful situations.
Compose or reply toemails and complete Office forms.
Effectively communicatewith the public and members of this Office.
MATHEMATICAL SKILLS
Ability to add,subtract, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals.
COMPUTER SKILLS
Basic computer skillsinclude utilizing Microsoft Office applications, criminal justice databases, orOffice websites.
Proficient touch-typingskills with a minimum of 25 wpm.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions in written, oral, or diagramform.
Ability to analyzesituations with a proactive approach to problem solving and the initiative toresolve problems.
Ability to gatherinformation and differentiate critical from non-critical information.
Ability to deal withcomplex problems involving several variables.
CERTIFICATES, LICENSES,REGISTRATIONS
Obtain and maintain IAEDEMD, EFD, EPD, CJIS, CPR, and all required public safety telecommunicatorcertifications.
PHYSICAL DEMANDS
The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of a Communications Deputy.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions. Physical demands include the following.• Ability to walk, sit,stand, use hands to type and utilize a mouse, reach with hands and arms, speakand hear, and stay acutely alert for the duration of a shift of 10 to 12 hoursor up to 16 hours.• Lift or move up to 10pounds.• Specific visionabilities required by this job include close vision, distance vision, colorvision, peripheral vision, depth perception, and ability to adjust focus.• Communications Deputiesare required to view multiple computer screens while performing the duties ofthis job.• Communications Deputiesare required to use multiple computer keyboards and more than one mouse.
MENTAL STABILITY
The nature of thisimportant public safety position requires that an employee maintain a highlevel of mental stability. The employee must demonstrate reasonable judgment ina variety of stressful and non-stressful situations.
The employee mustmaintain a positive attitude, positive interpersonal relationships, and be freefrom debilitating anger or hostility. There must be no evidence of problemswith drugs, alcohol, or other addictive behavior or the necessity forpsychotropic medications that would affect the employee's ability to performthe essential functions of this job.
WORK ENVIRONMENT
The work environmentcharacteristics described here are representative of those encountered whileperforming the essential functions of a Communications Deputy. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
CommunicationsDeputies are occasionally exposed to risk of electrical shock. The noise levelin the work environment is usually moderate. Communications Deputies maybe required to remain at the 911 Center for the duration of the shift based oncall volume and operational status of the agency.