Loews Hotels
Leave of Absence Specialist
Loews Hotels, Orlando, Florida, us, 32885
Leave of Absence SpecialistAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional SupportOur regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.Purpose:Work within the Human Resources team to make Loews Hotels at Universal Orlando (LHUO) the employer of choice in Central Florida by providing a consistently fair, productive and proactive work environment where team members are treated with respect and courtesy and are acknowledged and rewarded for the outstanding hospitality product and service they provide. The Leave of Absence Specialist plays a crucial role in managing and coordinating team member leave programs. This role involves working closely with team members and department managers to ensure all leave requests are handled efficiently and in compliance with relevant laws and company policies.Essential Functions and Responsibilities:Serves as the subject matter expert for the leave of absence programs, to include interpreting and administering policies in accordance with applicable federal and state laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, PWFA, etc.) and company policyOversees all ADA and PWFA accommodations to ensure consistent application of the guidelines and requirements across the campus, working closely with property HR team to implement reasonable accommodationsProvides extensive case management and coordinates administrative aspects of the cases and claimsCoordinates and organizes all medical information and ensures that HIPAA and team member privacy guidelines are closely monitored and effectively executedManages all aspects of leave claims to include assessing eligibility and duration, tracking hours used/taken and ensure pay and deductions are accurate and correctGuides team members through the leave request process, explaining eligibility, documentation requirements and available optionsWork closely with team member to ensure all relevant medical documentation is submitted timely. Maintains contact with team member and coordinates all aspects of return to workPartners closely with property HR Directors on all leave claims, and maintains regular communication to review claim statusCollaborate with management and legal team to address complex leave cases, including interactive processes for accommodationPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow team membersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsOther duties as assignedRequired Qualifications:A minimum of 3 years of human resources experience with at least 1 year of experience including the administration of leave and ADAFamiliar with or able to learn HRIS and Time & Attendance systemsProficient in Microsoft Word, Excel, and PowerPointAbility to manage multiple priorities while maintaining strong attention to detailDemonstrated ability to treat confidential matters with appropriate discretionAble to work a flexible schedule, including weekends and holidays if neededExcellent communication, organizational, and human relations skillsAble to work well in a fast-paced environmentDemonstrated ability to effectively interact with all levels of hotel team membersGood working knowledge of operational and administrative hotel departmentsPreferred Qualifications:Experience with issues relating to HIPAA, Disability, FMLA, ADA, USERRA and PWFAWorking knowledge of state and federal laws pertaining to appropriate leave and ADA issuesPreferred, not mandatory bi-lingual (English/Spanish/Creole)Experience:At least 3 years related experienceExperience:PHR/SPHR, not mandatory
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional SupportOur regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.Purpose:Work within the Human Resources team to make Loews Hotels at Universal Orlando (LHUO) the employer of choice in Central Florida by providing a consistently fair, productive and proactive work environment where team members are treated with respect and courtesy and are acknowledged and rewarded for the outstanding hospitality product and service they provide. The Leave of Absence Specialist plays a crucial role in managing and coordinating team member leave programs. This role involves working closely with team members and department managers to ensure all leave requests are handled efficiently and in compliance with relevant laws and company policies.Essential Functions and Responsibilities:Serves as the subject matter expert for the leave of absence programs, to include interpreting and administering policies in accordance with applicable federal and state laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, PWFA, etc.) and company policyOversees all ADA and PWFA accommodations to ensure consistent application of the guidelines and requirements across the campus, working closely with property HR team to implement reasonable accommodationsProvides extensive case management and coordinates administrative aspects of the cases and claimsCoordinates and organizes all medical information and ensures that HIPAA and team member privacy guidelines are closely monitored and effectively executedManages all aspects of leave claims to include assessing eligibility and duration, tracking hours used/taken and ensure pay and deductions are accurate and correctGuides team members through the leave request process, explaining eligibility, documentation requirements and available optionsWork closely with team member to ensure all relevant medical documentation is submitted timely. Maintains contact with team member and coordinates all aspects of return to workPartners closely with property HR Directors on all leave claims, and maintains regular communication to review claim statusCollaborate with management and legal team to address complex leave cases, including interactive processes for accommodationPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow team membersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsOther duties as assignedRequired Qualifications:A minimum of 3 years of human resources experience with at least 1 year of experience including the administration of leave and ADAFamiliar with or able to learn HRIS and Time & Attendance systemsProficient in Microsoft Word, Excel, and PowerPointAbility to manage multiple priorities while maintaining strong attention to detailDemonstrated ability to treat confidential matters with appropriate discretionAble to work a flexible schedule, including weekends and holidays if neededExcellent communication, organizational, and human relations skillsAble to work well in a fast-paced environmentDemonstrated ability to effectively interact with all levels of hotel team membersGood working knowledge of operational and administrative hotel departmentsPreferred Qualifications:Experience with issues relating to HIPAA, Disability, FMLA, ADA, USERRA and PWFAWorking knowledge of state and federal laws pertaining to appropriate leave and ADA issuesPreferred, not mandatory bi-lingual (English/Spanish/Creole)Experience:At least 3 years related experienceExperience:PHR/SPHR, not mandatory