General Manager

**Job Details****General Manager - (64276)**This details all the information about the job posting. ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. Job Title General Manager Education High School or GED Career Level Manager Category Aviation Job Type/ FLSA Status Salaried Exempt Travel Required None Shift Type Job Description Employee is responsible for the direct oversight of shift managers, supervisors, and front-line employees on his or her designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that supervisors and front- line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.**Essential Functions*** Manage all lines of business: Bus Fleet Operations Shuttle and/or Dispatch Operations* Monitor and maintain staffing levels with the assistance of the local Human Resources Department and payroll.* Abide by and ensure adherence to established policies, rules, procedures and regulations of the Port Authority as applicable at the Airport.* Accommodate increased / decreased client staffing requests.* Foster deep and meaningful relationships with our client representatives. Visit and speak with our clients frequently to discuss outstanding issues, concerns, and opportunities.* Inspire and motivate others to do well.* Ensure we meet financial targets through effective scheduling and time management.* Strong* Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.* Deliver world class training programs that ensure your team members remain attentive to each passengers personal needs.* Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.* Manage daily schedules.* Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.* Effectively coach, counsel, and discipline employees.* Work with Safety Quality Manager to ensure the safety and security of the operation.* Set positive, professional example for workforce.* Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.* Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.* Plan, organize, direct and control the work required of all Contract staff assigned to the On-Airport Ground Transportation Service at the Airport.* Represent the Contractor at meetings, as may be directed by the Manager, which concern the operation of the Contract at the Airport.* Investigate all customer complaints and forward findings to the Airport Manager.* Review all records and reports and take necessary action directly or through Supervisors to correct errors and improve the efficiency reliability of the Service.* Be responsible for analyzing operational activities in order to develop procedures to improve service. In those cases, where Authority action is required, the Operations Manager is expected to submit recommendations and suggestions for Port Authority consideration and implementation at the airport.* Perform a weekly reconciliation with Port Authority airport staff of billable hours. Perform other duties as assigned. *Job duties may be modified at any time.**The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.**Minimum Requirements* BA degree preferred or equivalent experience.* 5 years of customer focused experience* 5 years of management* 3 years of budgeting and expense control and scheduling* Proven ability to manage groups of 75+ .* Leadership personality, client facing.* Ability to work flexible hours to monitor and manage various shifts.* Excellent communication* Drivers license CDL BP (must be willing to obtain within six months)Location New York City, NY US (Primary)ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice http://www.abm.com/californiaprivacy