HealthCare Resolution Services, Inc.
Medical Office Clerk
HealthCare Resolution Services, Inc., Holloman Air Force Base, New Mexico, United States,
Summary:The primary purpose of this position is to serve as the medical office clerk, who provides clerical/administrative support inwards, clinics, or other departments of medical treatment.
Duties & Responsibilities:Greets patients/visitors at a front desk, information center, or office setting.Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.Obtains updates and files medical records as needed.Organizes and researches patient records, extract needed information and reviews records for completeness, accuracy, and consistency within established guidelines.Ensures arrival of medical records prior to appointment(s).Initiates and locates patient medical records as needed.Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).Performs other administrative and clerical duties in support of medical care and operational support.Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.Creates appointment schedules and templates in the patient appointment computer system.Qualifications:
High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.At least 6 months of experience in an office setting.A fully qualified typist with a minimum of 50 WPM is required.General medical ethics, telephone etiquette, and excellent communication and customer service skills.General office administrative and clerical skills to perform receptionist duties and answer telephones.Ability to communicate effectively, both orally and in writing.
Duties & Responsibilities:Greets patients/visitors at a front desk, information center, or office setting.Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.Obtains updates and files medical records as needed.Organizes and researches patient records, extract needed information and reviews records for completeness, accuracy, and consistency within established guidelines.Ensures arrival of medical records prior to appointment(s).Initiates and locates patient medical records as needed.Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).Performs other administrative and clerical duties in support of medical care and operational support.Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.Creates appointment schedules and templates in the patient appointment computer system.Qualifications:
High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.At least 6 months of experience in an office setting.A fully qualified typist with a minimum of 50 WPM is required.General medical ethics, telephone etiquette, and excellent communication and customer service skills.General office administrative and clerical skills to perform receptionist duties and answer telephones.Ability to communicate effectively, both orally and in writing.