Install Scheduler

Renewal by Andersen of Central North Carolina is currently looking for an Install Scheduler! This person will be working as part of a team This person will be working as part of a team to ensure that our windows and doors are installed in a timely manner by our In-House Installers and our Subcontracting Crews.

Job summary: Primarily this job is making outbound calls to customers and scheduling installations. You will also be finalizing sales information into database to prepare and assign installation teams to jobs. Another important job task is creating scheduling calendars for installations.

Specific Responsibilities:

Receive incoming installation calls; record customer updates into data base

Draw up master schedule to establish sequence and lead time of each operation

Coordinate with other departments to coincide dates according to installation forecasts or customer orders

Confers with department supervisor to determine status of assigned projects.

Expedites operations that delay schedules and alters schedules to meet unforeseen conditions

Records when installation appointments have been filled or canceled

Contacts customer by various forms of communication to remind of appointments: Phone, Text or Email

Electronic file maintenance and data entry

Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or documents information to determine appropriate response

Requirements:

Computer literacy

Familiarity with Maps application

Customer service background

Good phone etiquette

Quick thinker

Problem solver

Schedule:

Monday to Friday

8AM to 5PM

Pay Structure:

Starting hourly wage is $15