Fuel Dock Attendant Seasonal Crew

**Formal & Experiential Education*** Sidney ** Fuel Dock Attendant Seasonal Crew**Job Description: **Fuel Dock Attendant Seasonal Crew****Start date:** Flexible**Location:** Sidney, BC**Contact:** Cara Dickinson, Human Resources**Business Overview**Van Isle Marina is one of the largest full-service marinas in British Columbia. Family owned and operated since 1955, we are committed to providing excellence and value in every marina experience. Our services are designed to enhance the relaxation and fun of the boating lifestyle, and to leave customers free to enjoy cruising the coast.**The Position**Fuel Dock Crew work on our fuel dock and are the first point of contact to welcome and engage our marina customers arriving by boat. The crew member has a hands-on multi-faceted role which requires both working alone and as part of a team. Fuel Dock Crew work efficiently and effectively to support excellent marina customer experiences. The crew member ensures the highest standard of operations, safety, and cleanliness of the fuel dock. Strong aspects of this role are selling fuel, coordinating nightly moorage, and establishing relationships that encourage repeat business. This position reports to the Fuel Dock Supervisor.**Employment Advantages**Join an engaged team of 30+ individuals committed to providing an exceptional customer experience.Rewarding positionFun and friendly co-workersSpectacular on-the-water settingAbove-average compensationPersonalized trainingParking, personal lockers & dedicated breakroom fridge & microwaveHelly Hansen uniformsCrew summer celebrationsJob Requirements/Qualifications: **Qualifications**Enthusiastic, confident, and outgoing attitudeExcellent communication skills: face to face, telephone, and radioDemonstrate customer service skillsOrganizational skills in a fast-paced environmentWork independently and as part of a teamBoating experience an assetPleasure Craft Operators Card a plus**Accountabilities****Self-Leadership**Arrive to work on time and in uniformTake pride in work quality, workspace organization, and personal appearanceFollow through and report on day-to-day activityParticipate in training and developmentParticipate in the performance management process**Department Operations**Welcome and engage guestsSell fuel and coordinate nightly moorageObserve department operating procedures and cost control measuresClean, maintain, and organize fuel dock property and inventoryUnderstand and convey company policies and procedures with diplomacy**Health & Safety**Provide daily maintenance of the fuel dockOperate in accordance with legislation, regulations, and company policiesParticipate in safety exercisesRespond appropriately to emergencies**Supports**Work co-operatively with crew, supervisors, and managersCommunicate through company intranetMeet regularly with Supervisor**Cultural Compass**The Marina purpose, values, and vision should be used as a tool to align decision making within the company. These statements also provide a clear direction of where we are going and how we get there, as individuals and as a company. The performance management process is directly related to this standard presented in the statements below.**Purpose**Excellence and Value in every Marina Experience**Values**Engaged relationships with integrityStakeholders achieving effective and intentional resultsActive partners in our natural and social community**Vision**The premier marina in the Pacific Northwest, founded on everlasting values, with a reputation for unparalleled personal service experiences.Standards for Excellence and ValueChoosing an enthusiastic attitude and approachObserving the uniform and maintaining a professional appearanceEngaging every guest with an appropriate greeting at eye level and a smile within a reasonable distanceActively searching for ways to address the guest by their last nameEnsuring the guest is always an immediate priorityNever leaving a guests inquiry unanswered. In an efficient and professional manner ensuring the guest is introduced to the next marina representative who does have the answerBeing knowledgeable about all marina services and being able to make service recommendations to guestsAlways thanking every guest for their businessApplying marina branding that is consistent with our marketing plan to all communications: electronic, letters, phone, emails, fax sheet, etc.Guaranteeing the facility is well maintained, pristine, and formalFollowing through with our commitmentsAbout: Van Isle Marina is one of the largest full-service marinas in the Pacific Northwest located in Sidney, British Columbia. Family owned and operated since 1955, we are committed to providing excellence and value in every marina experience. Our services are designed to enhance the relaxation and fun of our guests boating lifestyle and to leave them free to enjoy cruising the coast.