Automotive Service Advisor - Acura

Acura of Highland Park, a proud member of the esteemed Murgado Automotive Group, is synonymous with excellence in the automotive industry. As a premier Acura dealership, we are committed to providing our customers with top-quality vehicles and exceptional service that exceeds their expectations.Position: Acura Service AdvisorAcura of Highland Park is currently seeking a motivated and customer-focused Acura Service Advisor to join our dynamic service team. As an Acura Service Advisor, you will be the face of our service department, providing expert guidance and support to customers throughout their service experience.Key Responsibilities:Greet customers promptly and courteously as they arrive at the service department.Listen to customers' concerns and accurately document their service needs and vehicle issues.Schedule service appointments and communicate service recommendations to customers based on their vehicle's maintenance requirements.Provide estimates for service repairs and maintenance, ensuring transparency and clarity in pricing.Coordinate with service technicians to ensure timely completion of repairs and maintenance services.Keep customers informed of the status of their vehicle's service and any additional repairs needed.Address customer questions and concerns with professionalism and empathy, striving to resolve any issues to their satisfaction.Follow up with customers after service appointments to ensure satisfaction and promote customer loyalty.Maintain accurate records of service transactions and customer interactions in the dealership's database.Qualifications:Previous experience as a service advisor or in a customer service role, preferably in the automotive industry.Strong communication and interpersonal skills, with the ability to build rapport with customers and establish trust.Knowledge of automotive service and repair procedures, including basic technical terminology.Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.Proficiency in computer systems and software applications used in automotive service departments.A commitment to providing exceptional customer service and exceeding customer expectations.Flexibility to work weekends and evenings as needed to accommodate customer appointments.Benefits:Competitive compensation package with opportunities for performance-based incentives.Comprehensive benefits package, including health insurance, retirement plans, and paid time off.Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.Supportive and collaborative work environment with opportunities for growth and advancement.If you are passionate about providing exceptional service and thrive in a customer-focused environment, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.Join us at Acura of Highland Park and become an integral part of our service team as an Acura Service Advisor!Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

#J-18808-Ljbffr