HelpCloud
Customer Service Representative
HelpCloud, Lindon, Utah, United States, 84042
What You'll Do:
We're seeking an experienced Customer Service Representative that will be responsible for over the phone support and providing customers with top notch customer service and tech support solutions. Pay includes hourly pay, hourly accelerators, and opportunities for commissions. Remote access support experience is preferred but not required. We are seeking a representative that can work in our Lindon, UT office weekdays Monday through Friday.
This position is in person at our Lindon, Utah office.
HelpCloud offers:
Competitive PayHealth, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option available (30 hours or more per week)Short- and long-term disability plansLife insurance provided by employerAccrual based paid and unpaid time off (PTO accrual starts day one of employment, increased PTO accrual every year completed with company - 30 hours or more per week)Great work-life balanceA focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and more!Company provided lunch on FridaysSnacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annuallyGreat office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)Locally owned and operated and we commit to never off-shoring any job role at HelpCloudCompensation:
Base pay plus accelerators and commissionsTenure base raises every 6 monthsAdditional opportunity to make daily and weekly SPIFF bonusesWe pay every other week on FridaysQualifications:
Customer first mindset to resolve any and all questions/concernsExcellent communication skills with the ability to listenAccurate, fast typing and entering correct data on customer profiles using computer softwareBasic computer skills, navigation and data entryEnsures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiresFirst point of customer contact for general inquiries, issues and concernsThe drive to continue self-educating on our products and industryNice-to-have:
1 - 2 years of Customer Service Experience1 - 2 years of Call Center Experience
About HelpCloud:
HelpCloud was developed in Utah Valley during 2018 based on the idea that internet users needed a go-to hub for troubleshooting, finding solutions to, reviews for and learning about all things tech. HelpCloud offers a search engine and tech related products and services that focus on finding solutions for technological issues. Services include a tech support membership, an advanced tech resolution search engine, smart products, and our affiliate products and services.
We're seeking an experienced Customer Service Representative that will be responsible for over the phone support and providing customers with top notch customer service and tech support solutions. Pay includes hourly pay, hourly accelerators, and opportunities for commissions. Remote access support experience is preferred but not required. We are seeking a representative that can work in our Lindon, UT office weekdays Monday through Friday.
This position is in person at our Lindon, Utah office.
HelpCloud offers:
Competitive PayHealth, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option available (30 hours or more per week)Short- and long-term disability plansLife insurance provided by employerAccrual based paid and unpaid time off (PTO accrual starts day one of employment, increased PTO accrual every year completed with company - 30 hours or more per week)Great work-life balanceA focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and more!Company provided lunch on FridaysSnacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annuallyGreat office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)Locally owned and operated and we commit to never off-shoring any job role at HelpCloudCompensation:
Base pay plus accelerators and commissionsTenure base raises every 6 monthsAdditional opportunity to make daily and weekly SPIFF bonusesWe pay every other week on FridaysQualifications:
Customer first mindset to resolve any and all questions/concernsExcellent communication skills with the ability to listenAccurate, fast typing and entering correct data on customer profiles using computer softwareBasic computer skills, navigation and data entryEnsures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiresFirst point of customer contact for general inquiries, issues and concernsThe drive to continue self-educating on our products and industryNice-to-have:
1 - 2 years of Customer Service Experience1 - 2 years of Call Center Experience
About HelpCloud:
HelpCloud was developed in Utah Valley during 2018 based on the idea that internet users needed a go-to hub for troubleshooting, finding solutions to, reviews for and learning about all things tech. HelpCloud offers a search engine and tech related products and services that focus on finding solutions for technological issues. Services include a tech support membership, an advanced tech resolution search engine, smart products, and our affiliate products and services.