StepStone Hospitality
Front Desk Agent
StepStone Hospitality, Bloomington, Minnesota, United States,
Job Type
Full-time, Part-time
Description
Register and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort, and track incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.Keep record of room availability and rate.Compute bill, collect payment, and make change for guests.Make, confirm, and cancel reservations via all communication avenues.Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.Make reservation, transportation, or entertainment reservations for guest.Deposit guest valuables in hotel safe deposit box.Ability to accurately use various office software.Have a full working knowledge and expertise of each shift including night auditRequirements
Adjusts to high-pressure conditions and is open to change.Assumes responsibility for personal growth and development.Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.Understands and communicates the Stepstone Mission and Core values.Expresses ideas and conveys information clearly, effectively, and professionally.Actively listens to others.Conveys company information, decision, or problems to appropriate parties on a timely basis.Works to resolve disagreements and is respectful of peers and co-workers.Minimum lifting of 20 pounds.Pushing, bending, stooping, upward reaching, manual dexterity.Hearing, writing, reading.Minimum pulling of 20 pounds.Must be able to work AM/PM Shifts, weekends and holidaysOther duties may be assigned.
EOE/M/F/V/D
Full-time, Part-time
Description
Register and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort, and track incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.Keep record of room availability and rate.Compute bill, collect payment, and make change for guests.Make, confirm, and cancel reservations via all communication avenues.Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.Make reservation, transportation, or entertainment reservations for guest.Deposit guest valuables in hotel safe deposit box.Ability to accurately use various office software.Have a full working knowledge and expertise of each shift including night auditRequirements
Adjusts to high-pressure conditions and is open to change.Assumes responsibility for personal growth and development.Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.Understands and communicates the Stepstone Mission and Core values.Expresses ideas and conveys information clearly, effectively, and professionally.Actively listens to others.Conveys company information, decision, or problems to appropriate parties on a timely basis.Works to resolve disagreements and is respectful of peers and co-workers.Minimum lifting of 20 pounds.Pushing, bending, stooping, upward reaching, manual dexterity.Hearing, writing, reading.Minimum pulling of 20 pounds.Must be able to work AM/PM Shifts, weekends and holidaysOther duties may be assigned.
EOE/M/F/V/D