Valencia Group
Reservation Agent- CRO
Valencia Group, San Antonio, Texas, United States, 78208
Job Details
LevelEntry
Job LocationHotel Valencia Reservations - San Antonio, TX
Position TypeFull Time
Education LevelHigh School
Salary Range$16.00 Hourly
Travel PercentageNone
Job ShiftAny
Job CategoryHospitality - Hotel
Description
Are you a Customer Service Super Star...?
WE NEED BIG STARS LIKE YOU!!!
Come be a part of our AWARD-WINNING TEAM and APPLY TODAY!
Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. Valencia Hotel Collection, is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Job summary
Our Hotel Reservations Agents communicate with guests and travel agents concerning reservations via phone, direct in-bound and outbound calls, email, and chat. Valencia Hotel Collection is a growing hotel company and currently has 7 hotels across Texas and California.
Shift requirements
Currently searching for flexible evening shifts ranging from:
1:00pm - 10:00pm, 2:00pm - 11:00pm, and 3:00pm - 12:00pm with rotating weekends and holidays. Varying shift.
ResponsibilitiesContribute positively to the team within the departmentPrepare for all guest requestsParticipate in on-going trainingOperate tools and equipment within the officeConvey information and ideas clearlyAnswer CRO phones on a consistent basisAssist team members with daily/weekly/monthly assigned dutiesCommunicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessaryMaintain composure and objectivity under pressureListen, understand, and clarify the concerns and issues raised by guests effectivelyWork with and understand financial information, data, and basic arithmetic functionsComply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needsComplete other duties as assigned by SupervisorQualifications/ Benefits
Qualifications
Hotel Operations or Customer Service experience preferredCommunicates effectively with othersWorks productively with a teamEffective multitasking skillsComposure and patience under pressureSkilled in working with multiple computer programsBENEFITS
Medical, Dental, Life insurance, Pet insurancePaid Time OffPaid Community Service DaysClick here to learn more
Valencia Hotel Collection (and all its affiliates) is an Equal Opportunity Employer:
Valencia Hotel Collection provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion, or any other condition of employment and actively seeks a diverse and representative work force.
LevelEntry
Job LocationHotel Valencia Reservations - San Antonio, TX
Position TypeFull Time
Education LevelHigh School
Salary Range$16.00 Hourly
Travel PercentageNone
Job ShiftAny
Job CategoryHospitality - Hotel
Description
Are you a Customer Service Super Star...?
WE NEED BIG STARS LIKE YOU!!!
Come be a part of our AWARD-WINNING TEAM and APPLY TODAY!
Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. Valencia Hotel Collection, is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Job summary
Our Hotel Reservations Agents communicate with guests and travel agents concerning reservations via phone, direct in-bound and outbound calls, email, and chat. Valencia Hotel Collection is a growing hotel company and currently has 7 hotels across Texas and California.
Shift requirements
Currently searching for flexible evening shifts ranging from:
1:00pm - 10:00pm, 2:00pm - 11:00pm, and 3:00pm - 12:00pm with rotating weekends and holidays. Varying shift.
ResponsibilitiesContribute positively to the team within the departmentPrepare for all guest requestsParticipate in on-going trainingOperate tools and equipment within the officeConvey information and ideas clearlyAnswer CRO phones on a consistent basisAssist team members with daily/weekly/monthly assigned dutiesCommunicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessaryMaintain composure and objectivity under pressureListen, understand, and clarify the concerns and issues raised by guests effectivelyWork with and understand financial information, data, and basic arithmetic functionsComply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needsComplete other duties as assigned by SupervisorQualifications/ Benefits
Qualifications
Hotel Operations or Customer Service experience preferredCommunicates effectively with othersWorks productively with a teamEffective multitasking skillsComposure and patience under pressureSkilled in working with multiple computer programsBENEFITS
Medical, Dental, Life insurance, Pet insurancePaid Time OffPaid Community Service DaysClick here to learn more
Valencia Hotel Collection (and all its affiliates) is an Equal Opportunity Employer:
Valencia Hotel Collection provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion, or any other condition of employment and actively seeks a diverse and representative work force.