Crescens
Salesforce Administrator
Crescens, Tate, Georgia, United States, 30177
Job Title: Salesforce AdministratorLocation: RemoteDuration: 8+ Months
Job Description:
Client is seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience.This individual may have additional years of technical experience and have proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption, and driving best practices.Client is looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions in support of the CRM Services product Road map.Our Salesforce user experience is important to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.They are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement.The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.The ideal candidate is comfortable interfacing with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising.The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.
Responsibilities:
ll aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rulesSalesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsSandbox environment managementManage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner.Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experienceIdentify unused or underutilized platform featuresCoordinate efforts on prioritized project and service requests with CRM Services leadership, team members and Office of Undergraduate stakeholdersEnsure platform changes are documented and communicated to end users and stakeholdersData management to improve Salesforce data quality, implementing rules and automation as neededProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerUser support ticketsMonitor and improve user adoptionNew user and ongoing user trainingTechnical documentationWorking with integrated applications including Office365, Riva Calendar synchronization
Qualifications and Background Required:
Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience CloudCertified Salesforce AdministratorDesirable:
Trailhead - Ranger LevelTrailhead Superbadges - Admin Super Set or App Builder Super Setdditional Salesforce certifications, e.g. Advanced Administrator, Platform App BuilderBachelor's/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities Required:
proactive attitude to platform enhancementsDesigning scalable, best practice solutionsExcellent relationship-building skillsCreative and analytical thinker with strong problem-solving skills.Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.bility to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.bility to assess the impact of new requirements on Salesforce and other integrated systems.Translating requirements into technical solutionsExperience in change management and governanceTraining end users and key stakeholdersTechnical documentationvailable and responsive to questionsExperience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsDesirable:
Demonstrates continued personal/professional developmentctive in the Salesforce communityExperience with higher education processes preferred.
Required Skills:
Strong Salesforce product knowledge and hands-on administration experience with Service Cloud, Education Cloud,Student Success Hub or Experience CloudCertified Salesforce Administratordditional Salesforce certifications, e.g. Advanced Administrator, Platform App BuilderExperienced in implementing Salesforce configuration changes, such as Workflow, process builder, flow, assignment rules, approval processes, fields
Job Description:
Client is seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience.This individual may have additional years of technical experience and have proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption, and driving best practices.Client is looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions in support of the CRM Services product Road map.Our Salesforce user experience is important to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.They are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement.The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.The ideal candidate is comfortable interfacing with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising.The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.
Responsibilities:
ll aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rulesSalesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsSandbox environment managementManage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner.Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experienceIdentify unused or underutilized platform featuresCoordinate efforts on prioritized project and service requests with CRM Services leadership, team members and Office of Undergraduate stakeholdersEnsure platform changes are documented and communicated to end users and stakeholdersData management to improve Salesforce data quality, implementing rules and automation as neededProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerUser support ticketsMonitor and improve user adoptionNew user and ongoing user trainingTechnical documentationWorking with integrated applications including Office365, Riva Calendar synchronization
Qualifications and Background Required:
Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience CloudCertified Salesforce AdministratorDesirable:
Trailhead - Ranger LevelTrailhead Superbadges - Admin Super Set or App Builder Super Setdditional Salesforce certifications, e.g. Advanced Administrator, Platform App BuilderBachelor's/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities Required:
proactive attitude to platform enhancementsDesigning scalable, best practice solutionsExcellent relationship-building skillsCreative and analytical thinker with strong problem-solving skills.Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.bility to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.bility to assess the impact of new requirements on Salesforce and other integrated systems.Translating requirements into technical solutionsExperience in change management and governanceTraining end users and key stakeholdersTechnical documentationvailable and responsive to questionsExperience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsDesirable:
Demonstrates continued personal/professional developmentctive in the Salesforce communityExperience with higher education processes preferred.
Required Skills:
Strong Salesforce product knowledge and hands-on administration experience with Service Cloud, Education Cloud,Student Success Hub or Experience CloudCertified Salesforce Administratordditional Salesforce certifications, e.g. Advanced Administrator, Platform App BuilderExperienced in implementing Salesforce configuration changes, such as Workflow, process builder, flow, assignment rules, approval processes, fields