IT Help Desk Support

Position Summary

Support and maintain computer systems, desktops, and

peripherals. This includes installing, diagnosing, repairing, maintaining, and

upgrading all hardware and equipment while ensuring optimal workstation

performance.

Troubleshoot problem areas in a timely and accurate fashion, and

provide end user training and assistance where required.

Duties & Responsibilities (includes but, not limited to the

following)

• Provide service desk and technical support to users

• Receive and respond to incoming calls, texts, and/or e-mails

regarding PC and/or hardware problems

• Evaluate, prioritize and respond to service requests with a

resolution

• Perform analysis and diagnosis of complex PC problems for end

users, and recommend and implement solutions

• Install, configure, test, maintain, monitor, and troubleshoot

end user workstation software/hardware, networked peripheral devices, and

networking software/hardware products

• Perform periodic system maintenance

• Place and escalate vendor service calls when necessary to

resolve hardware or software failures

• Conduct research on computer products in support of PC

procurement and development efforts.

Requirements

• 20% travel ability

• Have own car, with a clean driving record for local travel

• Can work flexible hours including weekends and evenings when

needed

• Can meet the essential physical standards (attendance,

walking, standing, lifting of 70lbs)

• Can work 8 :30 AM - 5 PM shift.

Qualifications

• A+ Certification

• Strong troubleshooting/problem solving skills

• Strong verbal, written and interpersonal communication skills

• Ability to work independently as well as cooperatively in a

team-oriented environment

• Ability to successfully interact with all levels of

management, other IT professionals and end-users

• Ability to juggle several projects/demands simultaneously

• Bachelors Degree in Information Systems a plus