Brandeis University
Patient Service Representative II
Brandeis University, Waltham, Massachusetts, United States, 02254
Brandeis University is delighted to announce a career opportunity for a Patient Service Representative II. If you are looking for an opportunity to work at a beautiful university campus with lots of perks including free parking and access to a top of the line athletic facility, look no further! At Brandeis we offer a competitive benefits and compensation package which includes medical, dental and life insurances. We also offer a generous paid time off benefit including 15+ holidays. If you hope to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses. Our 403b retirement savings plan includes a generous match.
As the Patient Service Representation II, you will serve as a primary point of contact for patients and visitors in an ambulatory care setting while providing excellent customer service. You will assist in practice operations as assigned including telephone management, scheduling, billing, rooming patients and taking vital signs as needed.
Under the direct supervision of the Leadership including the Department Coordinator, you will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration, insurance eligibility and student health information are captured prior to, or during each patient visit. The incumbent is also responsible for insurance health immunization compliance processes are completed in a timely manner.
Job Responsibilities:
Communicates with and assists patients, other employees, and the public in a courteous manner by phone and in person.Provides accurate information and guidance and attends to patient questions. Schedules appointments, making every effort to meet patient and provider needs. Redirects calls as appropriate to meet customer needs.Performs accurate patient identification, check-in, registration, and verification of demographic and fiscal information according to established procedures.Performs components of revenue cycle processes as it pertains to billing and reports as assigned and trained.May actively assist and support clinical providers by queuing prescriptions for renewal and performing initial review of medication listings for accuracy.May assist medical assistant in rooming patients, taking vitals and processing point of care testing as assigned and trained.May assist with reviewing and ensuring that medical records are completed according to established standards.May assist with ensuring that office equipment is functioning - stock papers and toners in copiers and fax machines and other tasks as assigned.Maintains a clean and welcoming reception area. Monitors audio/visual equipment to maintain non-intrusive and calming environment.Monitors waiting area to facilitate timely flow and proactively solves flow issues. Acts as liaison between patient, providers, and management staff to ensure optimal patient service delivery.Coverage for the front office of the Health Center and backup coverage for the Brandeis Counseling Center.Professional Development: Participates in meetings and staff development programs as assigned.
Skills & Qualifications:
High school diploma/GED required plus Certification: Vocational or Technical training institution, Associates degree preferred
Experience in front office of a health care facility as well as experience with Medicat or any other electronic health records (EHR), billing and Microsoft office is a plus.
Closing Statement
Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.
As the Patient Service Representation II, you will serve as a primary point of contact for patients and visitors in an ambulatory care setting while providing excellent customer service. You will assist in practice operations as assigned including telephone management, scheduling, billing, rooming patients and taking vital signs as needed.
Under the direct supervision of the Leadership including the Department Coordinator, you will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration, insurance eligibility and student health information are captured prior to, or during each patient visit. The incumbent is also responsible for insurance health immunization compliance processes are completed in a timely manner.
Job Responsibilities:
Communicates with and assists patients, other employees, and the public in a courteous manner by phone and in person.Provides accurate information and guidance and attends to patient questions. Schedules appointments, making every effort to meet patient and provider needs. Redirects calls as appropriate to meet customer needs.Performs accurate patient identification, check-in, registration, and verification of demographic and fiscal information according to established procedures.Performs components of revenue cycle processes as it pertains to billing and reports as assigned and trained.May actively assist and support clinical providers by queuing prescriptions for renewal and performing initial review of medication listings for accuracy.May assist medical assistant in rooming patients, taking vitals and processing point of care testing as assigned and trained.May assist with reviewing and ensuring that medical records are completed according to established standards.May assist with ensuring that office equipment is functioning - stock papers and toners in copiers and fax machines and other tasks as assigned.Maintains a clean and welcoming reception area. Monitors audio/visual equipment to maintain non-intrusive and calming environment.Monitors waiting area to facilitate timely flow and proactively solves flow issues. Acts as liaison between patient, providers, and management staff to ensure optimal patient service delivery.Coverage for the front office of the Health Center and backup coverage for the Brandeis Counseling Center.Professional Development: Participates in meetings and staff development programs as assigned.
Skills & Qualifications:
High school diploma/GED required plus Certification: Vocational or Technical training institution, Associates degree preferred
Experience in front office of a health care facility as well as experience with Medicat or any other electronic health records (EHR), billing and Microsoft office is a plus.
Closing Statement
Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.