Winxnet
Technical Support Specialist
Winxnet, Portland, Maine, us, 04122
Technical Support Specialist
Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you.
The
Technical Support Specialist
position at Winxnet is part of the Tier 2 Team.
Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers. They also work directly with the Tier 3 staff in support of project implementations.Responsibilities:Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as neededWork on escalations from Tier 1 (Help Desk)Provide regular maintenance and support for assigned clientsProvide phone, on-site, and remote support as neededMonitor status of all open ticketsNotify responsible manager / account manager of high priority problems, critical status changes, client complaints, call aging and trainingEnter revised status information into the incident management systemDiagnosis skills of technical issuesCommunicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.Update ticket with client response and time entryComplete all assigned operational and procedural tasksAssist with general administrative tasks as neededOccasionally, based upon client need and staff availability, all staff will be expected to work after hours and weekends for pager duty and scheduled projectsHave a positive attitude, be self-motivated, reliable and customer-focusedHave excellent written and oral communication and interpersonal skillsAbility to multi-task and adapt to changes quicklySupport services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, Terminal Services, and CitrixWindows XP, Window 7Workstation and Laptop Hardware SupportBackup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup, etc.Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.Working knowledge of Active DirectoryExperience with Exchange and or virtualization is a plusDesired Skills and ExperienceGeneral:Technical Experience:
Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.
Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you.
The
Technical Support Specialist
position at Winxnet is part of the Tier 2 Team.
Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers. They also work directly with the Tier 3 staff in support of project implementations.Responsibilities:Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as neededWork on escalations from Tier 1 (Help Desk)Provide regular maintenance and support for assigned clientsProvide phone, on-site, and remote support as neededMonitor status of all open ticketsNotify responsible manager / account manager of high priority problems, critical status changes, client complaints, call aging and trainingEnter revised status information into the incident management systemDiagnosis skills of technical issuesCommunicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.Update ticket with client response and time entryComplete all assigned operational and procedural tasksAssist with general administrative tasks as neededOccasionally, based upon client need and staff availability, all staff will be expected to work after hours and weekends for pager duty and scheduled projectsHave a positive attitude, be self-motivated, reliable and customer-focusedHave excellent written and oral communication and interpersonal skillsAbility to multi-task and adapt to changes quicklySupport services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, Terminal Services, and CitrixWindows XP, Window 7Workstation and Laptop Hardware SupportBackup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup, etc.Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.Working knowledge of Active DirectoryExperience with Exchange and or virtualization is a plusDesired Skills and ExperienceGeneral:Technical Experience:
Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.