Community Options
Help Desk Analyst
Community Options, Princeton, New Jersey, us, 08543
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a
Full-Time Help Desk Analyst
in
Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting pay is $50,000/annually
Responsibilities
Provide prompt, courteous support company wide, in person or via phone or emailAttend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipmentUnderstand and Follow documented service operations, policies, and proceduresProvide prompt, courteous, and complete resolution of customer requestsDiagnose and troubleshoot hardware and software issues primarily in a Windows environmentReceive and document all inbound tickets, emails, phone calls, and in-person request for IT servicesTravel to local offices to troubleshoot and resolve issuesDocument, track and monitor technical problems and solutionsPrepare activity reportsInform management of recurring problemsRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentionAdminister help desk softwareEmployees must cooperate with the licensee and department staff in any inspection, inquiry or investigationAdditional tasks and responsibilities may be assignedMinimum Requirements
Minimum one year of professional IT experienceAudio / Visual experience a plusValid Driver's LicenseSome proficiency in AD, Office365, Multiple browser’s, Computer HardwareExperience supporting Android and iPhone, Mobile Device Management a plusMAC OS experience also a plusWorking knowledge of printer managementExperience working with LAN administrationLogical troubleshooting skillsExcellent time management and interpersonal skills and a high-level attention to detailUnderstanding of best security practices and continual updating of knowledge baseWhy Community Options?
Competitive Insurance Benefits (Medical, Dental, Vision)Paid Holidays—Including a Birthday HolidayGenerous PTOEmployee Incentive & Discount Programs403b Retirement PlanIncredible career growth opportunities
Send Resumes to : Sarah.Panea@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
We are now hiring a
Full-Time Help Desk Analyst
in
Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting pay is $50,000/annually
Responsibilities
Provide prompt, courteous support company wide, in person or via phone or emailAttend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipmentUnderstand and Follow documented service operations, policies, and proceduresProvide prompt, courteous, and complete resolution of customer requestsDiagnose and troubleshoot hardware and software issues primarily in a Windows environmentReceive and document all inbound tickets, emails, phone calls, and in-person request for IT servicesTravel to local offices to troubleshoot and resolve issuesDocument, track and monitor technical problems and solutionsPrepare activity reportsInform management of recurring problemsRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentionAdminister help desk softwareEmployees must cooperate with the licensee and department staff in any inspection, inquiry or investigationAdditional tasks and responsibilities may be assignedMinimum Requirements
Minimum one year of professional IT experienceAudio / Visual experience a plusValid Driver's LicenseSome proficiency in AD, Office365, Multiple browser’s, Computer HardwareExperience supporting Android and iPhone, Mobile Device Management a plusMAC OS experience also a plusWorking knowledge of printer managementExperience working with LAN administrationLogical troubleshooting skillsExcellent time management and interpersonal skills and a high-level attention to detailUnderstanding of best security practices and continual updating of knowledge baseWhy Community Options?
Competitive Insurance Benefits (Medical, Dental, Vision)Paid Holidays—Including a Birthday HolidayGenerous PTOEmployee Incentive & Discount Programs403b Retirement PlanIncredible career growth opportunities
Send Resumes to : Sarah.Panea@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V