Global Partners
Junior Oracle Analyst
Global Partners, Waltham, Massachusetts, United States, 02254
We are hiring for a Junior Oracle Technical & Support Analyst for our Accounting Team at Global. The Junior Oracle Technical & Support Analyst will work cross-functionally to help maximize the value that Global users get with the Oracle Cloud application. This function will play a critical role in the Oracle Support Team, serving as the Techno-Functional support for system and end user of multiple Oracle Cloud modules, help in research, analyze, troubleshoot, log SR requests and resolve open critical and non-critical issues. The ideal candidate is team oriented and thrives in a rapidly changing and highly collaborative support and operational environment. Attention to detail, tactical problem-solving, and excellent analytical skills are all key attributes for this role.
For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We've also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as the adaptive energy distribution company. We value our people. We have in house development programs and opportunities for all employees. This is a source of pride and frankly we don't plan on stopping. With our recent game changers such as PaybyCar Contactless Payment and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. From design, supply, and tech we're looking for people to contribute to our company's direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what's next.The Types of "Energy" You Bring
-* You possess strong organizational skills with the ability to prioritize tasks and manage a busy workload.* You have excellent communication skills both written and verbal being able to converse with wide variety of stakeholders.* You pay strong attention to detail.* You have a flexible approach to working tasks and hours.* You are a strong team player with the ability to work with other groups and end users independently utilizing structured problem-solving methodologies (processes, best practices, tools, templates).* Team-oriented and provides excellent support to various Oracle users within the organization.* You take a result-focused approach with the motivation to drive business activities forward to help Oracle users get the most value out of the system being used.* You consistently work to meet challenging deadlines.
"Gauges" of Responsibility
-* Prioritize workload based on business requirements and impact, as well as communicate status to internal and external stakeholders.* Work with end users in gathering business requirements and translating them into systems documentation such as set-up guides, specs, and test scripts.* Assist and support various project initiatives for Oracle application to enhance business processes for different Oracle modules.* Follow, standardize, and enhance the log analysis template to expedite resolutions.* Run SQL queries and analyze server applications and access logs to perform root cause analysis on issues escalated to the queue.* Provide technical and functional support of both Oracle Cloud ERP Applications and Oracle EPM users and other related applications that integrate to Oracle to ensure systems are technically and functionally working.* Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Description/Configurations User/Technical manuals, SOP's, Scripts, Testing, Policies, and Procedure Documents.* Create and execute scenarios in various test environments in support of production issue resolution.* Work effectively with support team to uphold high standards for timely issue resolution and perform within SLA guidelines.* Look for areas of improvement in monitoring, application stability and root cause determination.* Proactively monitor all core business applications including related system event, logs and alerts and ensure proper action in case of issues or failure."Fuel" for You
-* Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create training for growth and job development.* Health + Wellness - Medical, Dental, Vision and Life Insurance along with additional wellness support.* The Road Ahead - We offer 401k and a match component!* Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.* Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.
The GPS of our Interview Process
-* First thing first, if you're interested in the role, please apply.* A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you to schedule interviews.* We conduct "in-person" (ZOOM) interviews and provide additional hiring information items needed at that time.
Additional Requirements
-* 5+ years of experience analyzing application logs and troubleshooting application functionality* Experience with Oracle Cloud application, SQL, database queries of Microsoft SQL, Java, stack trace, web service calls, API's and creating Scripts preferred* Proven understanding of the Oracle application structure* Preferred Experience developing FBDI templates and uploads for data conversions and batch imports* Experience developing functional design documents to support integrations with other systems/applications. Versed in writing Oracle SQL, and generating reports with OTI/BI Publisher* Proficiency with Excel, Word, and PowerPoint
Education Requirement:
College education in Computer Science or Computer Engineering preferred.Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you.Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.
For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We've also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as the adaptive energy distribution company. We value our people. We have in house development programs and opportunities for all employees. This is a source of pride and frankly we don't plan on stopping. With our recent game changers such as PaybyCar Contactless Payment and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. From design, supply, and tech we're looking for people to contribute to our company's direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what's next.The Types of "Energy" You Bring
-* You possess strong organizational skills with the ability to prioritize tasks and manage a busy workload.* You have excellent communication skills both written and verbal being able to converse with wide variety of stakeholders.* You pay strong attention to detail.* You have a flexible approach to working tasks and hours.* You are a strong team player with the ability to work with other groups and end users independently utilizing structured problem-solving methodologies (processes, best practices, tools, templates).* Team-oriented and provides excellent support to various Oracle users within the organization.* You take a result-focused approach with the motivation to drive business activities forward to help Oracle users get the most value out of the system being used.* You consistently work to meet challenging deadlines.
"Gauges" of Responsibility
-* Prioritize workload based on business requirements and impact, as well as communicate status to internal and external stakeholders.* Work with end users in gathering business requirements and translating them into systems documentation such as set-up guides, specs, and test scripts.* Assist and support various project initiatives for Oracle application to enhance business processes for different Oracle modules.* Follow, standardize, and enhance the log analysis template to expedite resolutions.* Run SQL queries and analyze server applications and access logs to perform root cause analysis on issues escalated to the queue.* Provide technical and functional support of both Oracle Cloud ERP Applications and Oracle EPM users and other related applications that integrate to Oracle to ensure systems are technically and functionally working.* Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Description/Configurations User/Technical manuals, SOP's, Scripts, Testing, Policies, and Procedure Documents.* Create and execute scenarios in various test environments in support of production issue resolution.* Work effectively with support team to uphold high standards for timely issue resolution and perform within SLA guidelines.* Look for areas of improvement in monitoring, application stability and root cause determination.* Proactively monitor all core business applications including related system event, logs and alerts and ensure proper action in case of issues or failure."Fuel" for You
-* Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create training for growth and job development.* Health + Wellness - Medical, Dental, Vision and Life Insurance along with additional wellness support.* The Road Ahead - We offer 401k and a match component!* Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.* Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.
The GPS of our Interview Process
-* First thing first, if you're interested in the role, please apply.* A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you to schedule interviews.* We conduct "in-person" (ZOOM) interviews and provide additional hiring information items needed at that time.
Additional Requirements
-* 5+ years of experience analyzing application logs and troubleshooting application functionality* Experience with Oracle Cloud application, SQL, database queries of Microsoft SQL, Java, stack trace, web service calls, API's and creating Scripts preferred* Proven understanding of the Oracle application structure* Preferred Experience developing FBDI templates and uploads for data conversions and batch imports* Experience developing functional design documents to support integrations with other systems/applications. Versed in writing Oracle SQL, and generating reports with OTI/BI Publisher* Proficiency with Excel, Word, and PowerPoint
Education Requirement:
College education in Computer Science or Computer Engineering preferred.Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you.Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.