Focus Point Of Sale
POS Help Desk Technician
Focus Point Of Sale, Irvine, California, United States, 92713
A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be responsible for identifiying, researching, and resolving technical problems; responding to telephone calls, electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation.
Knowledge/Experience:
1-2 years help desk experienceHigh School degree or equivalentProven ability to troubleshoot computer hardware and Microsoft WindowsExperienced with network troubleshootingAbility to learn multiple software applicationsRestaurant experience a plus!
Position Type:
Part Time
Knowledge/Experience:
1-2 years help desk experienceHigh School degree or equivalentProven ability to troubleshoot computer hardware and Microsoft WindowsExperienced with network troubleshootingAbility to learn multiple software applicationsRestaurant experience a plus!
Position Type:
Part Time