Axsome Therapeutics
Associate Director, Sales Operations
Axsome Therapeutics, New York, New York, us, 10261
Axsome Therapeutics, Inc. is a biopharmaceutical company developing and delivering novel therapies for the management of central nervous system (CNS) disorders. The Axsome team is a lean, dynamic group of individuals committed to addressing unmet needs for patients with CNS disorders. Axsome is based in New York City.
About This Role
Axsome Therapeutics is seeking an Associate Director, Sales Operations to support our commercial product launches. The Associate Director, Sales Operations is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include 1) Management and maintenance of sales operations processes, 2) Management of HCP DCC engagement plans to ensure they are effective and efficient, 3) Ensure that field teams maximize the use of data and technology to deliver results and 4) Manage field related compliance operations, 5) Lead and develop a team delivering best in class operations in the pharmaceutical space This role will report directly to Director of Sales Operations.
This role is based at our HQ in New York City and will be required to be onsite at least three days per week.
Job Responsibilities and Duties
include, but are not limited to, the following:
Work with cross-functional team to design, optimize and manage field team alignments, HCP engagement plans, and incentive compensation plans
Manage vendors running sales operations processes and reporting
Manage and provide thought leadership on organizational omnichannel capabilities
Identifies relevant field KPI’s and works with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities
Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data and secondary data sources (IQVIA/Symphony)
Collaborate with broader Commercial Operations team to review data, improve existing processes, and on new projects
Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements
Leverage CRM/SFA systems to full capabilities and enhance to support the field
Support Sales leadership in the organization and coordination of National Sales meetings, Manager Meetings, and POA meetings
Requirements/ Qualifications
Bachelor's Degree required
7+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry)
Ability to work on site Monday, Tuesday & Thursday
Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation
Experience, Knowledge and Skills
Experience in CNS therapeutic area is preferred
Demonstrated knowledge of sales operations and ability to identify and investigate operational needs, and opportunities, and leads the implementation of improvements within area of responsibility
Experience in omnichannel planning
Experience supporting Veeva CRM applications
Understands key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures to produce insights
Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required
Experience in programming (SQL, SAS or Python preferred)
Strong team player with ability to manage conflicting priorities
Demonstrated ability to work with many cross-functional partners
Ability to interact and communicate with all levels in the organization
Ability to balance multiple projects and workstreams simultaneously
Salary & Benefits
The anticipated salary range for this role is $140,000 - $170,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.
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About This Role
Axsome Therapeutics is seeking an Associate Director, Sales Operations to support our commercial product launches. The Associate Director, Sales Operations is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include 1) Management and maintenance of sales operations processes, 2) Management of HCP DCC engagement plans to ensure they are effective and efficient, 3) Ensure that field teams maximize the use of data and technology to deliver results and 4) Manage field related compliance operations, 5) Lead and develop a team delivering best in class operations in the pharmaceutical space This role will report directly to Director of Sales Operations.
This role is based at our HQ in New York City and will be required to be onsite at least three days per week.
Job Responsibilities and Duties
include, but are not limited to, the following:
Work with cross-functional team to design, optimize and manage field team alignments, HCP engagement plans, and incentive compensation plans
Manage vendors running sales operations processes and reporting
Manage and provide thought leadership on organizational omnichannel capabilities
Identifies relevant field KPI’s and works with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities
Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data and secondary data sources (IQVIA/Symphony)
Collaborate with broader Commercial Operations team to review data, improve existing processes, and on new projects
Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements
Leverage CRM/SFA systems to full capabilities and enhance to support the field
Support Sales leadership in the organization and coordination of National Sales meetings, Manager Meetings, and POA meetings
Requirements/ Qualifications
Bachelor's Degree required
7+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry)
Ability to work on site Monday, Tuesday & Thursday
Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation
Experience, Knowledge and Skills
Experience in CNS therapeutic area is preferred
Demonstrated knowledge of sales operations and ability to identify and investigate operational needs, and opportunities, and leads the implementation of improvements within area of responsibility
Experience in omnichannel planning
Experience supporting Veeva CRM applications
Understands key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures to produce insights
Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required
Experience in programming (SQL, SAS or Python preferred)
Strong team player with ability to manage conflicting priorities
Demonstrated ability to work with many cross-functional partners
Ability to interact and communicate with all levels in the organization
Ability to balance multiple projects and workstreams simultaneously
Salary & Benefits
The anticipated salary range for this role is $140,000 - $170,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.
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