General Manager

Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. With locations in AZ, CA, CO, OR, and WA. KLW is one of the largest and longest operating franchisees.Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Committed to providing affordable and accessible Pilates to the community, class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row.POSITION:The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.REQUIREMENTS:2+ years of retail/service sales or fitness sales experience.Confident in generating personal sales and training Sales Associates in salesAbility to manage and drive 4 revenue streams: memberships, retail, private training, and teacher trainingMust be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via emailAbility to excel in a fast changing, diverse environment.Ability to recognize areas of improvement and make changes using good judgement.An affinity and passion for fitness.Solid writing and grammar skills.Highly organized, proficient in data management, ability to prioritize and meet deadlines.Professional, punctual, reliable and neat.Strong attention to detail and accuracy.Trustworthy and ability to handle confidential information.Ability to work harmoniously with co-workers, clients and the general public.Proficiency with computers and Studio software.RESPONSIBILITIES:Lead generation including Grass Roots Marketing and NetworkingImplement sales process to schedule prospects into Intro classesMembership salesManage staff scheduleEnsure that studio retail/products are stocked with accurate inventory countsTrain and Supervise Sales AssociatesHire/Manage instructors at the studioProficiency in ClubReady, to include revenue reports, attendance reports, etc.Review instructor evaluations and assist in mentorship/disciplinary action as neededIndependently make decisions related to high level customer serviceCollect out-standing duesMaintain cleanliness and organization of the Pilates StudioEnforce Club Pilates policies and proceduresEnsure all forms, administrative supplies, and studio literature is stocked and visibleSchedule and participate in networking/community events and studio promotionsStrategically manage marketing campaigns to generate leads for the studioBENEFITS AND PERKS:This position offers very competitive base pay; based on experience & performance.Monthly performance bonus opportunitiesHealth Benefits401KPaid Time OffFree Pilates classesUnlimited growth potential within the company.

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