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MILLENNIUMSOFT

Tier 1 Technical Support Specialist - Entry Level (Urgent Need)

MILLENNIUMSOFT, Tempe, Arizona, us, 85285


Position : Tier 1 Technical Support Specialist – Entry Level (Urgent Need)

Location : Phoenix, AZ

Duration : 12 Months contract

Total Hours/week : 40.00

Client: Medical Device Company

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Note:

Looking for basic help desk skills, customer service rep

Basic trouble shooting skills

SQL is a plus, familiar with LogMeIn remote access tool

Certs A+, N+ nice to have

Job Description:

Essential/critical functions:

Follow necessary Customer Support protocols

Interact with customers in a professional and enthusiastic manner via verbal and written communication

Promptly answer support calls, document, and transfer with a high level of urgency

Accurately document client interaction in a professional manner

Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude

Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment

Resolve open tickets and communicate resolution to the client to confirm satisfaction

Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers

Support the field implementation team to successfully complete installations

Coordinate and execute the shipment of parts and supplies to customers

Skills and Attributes:

Technical:

Databases SQL Server (SQL 2008/2012) 3+ years

Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.

SSIS (SQL Job) exposure/experience

SQL Reporting Services

OS knowledge (3+ Years)

Server 2008 /Server 2012/ Windows 7

Windows Services

IIS and Web Applications

Running Performance Counters

Basic Understanding of Group Policies

Security Permissions

Networking topology (2+ years)

DNS

DHCP

LAN/WAN

Telnet

Ports (Networking/OS)

Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)

Soft Skills

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

Excellent time management and multitasking skills Strong personal commitment to quality, customer service, and patient safety

Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment

Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations

Other skills:

Excellent customer service skills (written and verbal) a must

Exceptional attention to detail

Excellent organizational skills

Ability to work in a fast-paced environment

Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations

Ability to effectively listen, empathize and reassure clients their issues will be resolved

Ability to independently research, troubleshoot, and probe technical hardware and software issues

Ability to work in a team environment

Ability to work in a remote, home office-based environment

Experience using a computer in a work setting

Strong work ethic and initiative

Education/Licenses/Certifications Preferred:

HS Diploma required

AS or BS, Computer Science or equivalent

A+, N+, Security +