Contra Costa County, CA
Eligibility Worker I
Contra Costa County, CA, San Francisco, California, United States, 94199
Salary :
$45,821.28 - $55,696.08 Annually
Location :
Contra Costa County, CA
Job Type:
Permanent Full-Time
Job Number:
XHWA-2023B
Department:
Employment & Human Services
Opening Date:
11/03/2023
Closing Date:
Continuous
FLSA:
Determined by Position
Bargaining Unit:
25
The Position
Contra Costa County is recruiting to fill multiple Eligibility Worker I vacancies in the Employment and Human Services Department (EHSD).
Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who:
Possesses effective organization skills and is task-oriented
Can accurately interpret and apply government regulations, policies, and procedures
Thrives in a customer-focused environment
Demonstrates empathy in difficult or complex circumstances
Is adaptable to changing regulations and procedures
Is able to provide fair and unbiased interpretation of factsWhat you will typically be responsible for:
Conducting interviews with applicants and recipients of public assistance benefitsGathering information from applicants to make eligibility determinationsReviewing applications and declarations for completeness and consistencyMaintaining client records through data entry into computerized/online systemsLinking customers to other community resourcesMaking accurate and efficient determinations of eligibilityA few reasons you might love this job:
You will have a daily impact providing assistance to vulnerable members of the communityThe work performed helps to bolster a strong, vibrant economy by providing optimal benefit and support servicesYou will work in an engaging team environmentThere are opportunities for promotional growth within Contra Costa CountyA few challenges you might face in this job:You will be in a classroom environment for the first three months to learn complex eligibility rulesYou must demonstrate proficiency in determining eligibility both in the classroom and on the jobYou will work in a fast-paced and ever changing environmentYou will be expected to process a high volume of workYou will work in a highly regulated government environmentIndividuals who are proficient in English/Spanish, Laotian, or Vietnamese are strongly encouraged to apply. Bilingual applicants who are hired will be required to pass the language proficiency exam in order to receive a monthly bilingual pay differential in addition to their monthly salary.
Note: Eligibility Worker I is the entry level classification in the Eligibility Work series. Those who satisfactorily complete the probation period may promote through the Eligibility Worker series.
To read the complete job description, please visit the website, www.cccounty.us/hr.The employment list established by this recruitment may remain in effect for six (6) months.Minimum Qualifications
License Required:
Candidates must possess a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.
Education:
Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certificate.
Experience:
Either 1) One (1) year of full-time (or the equivalent of full-time) office support experience which has included substantial public contact or 2) one (1) year of full-time (or the equivalent of full-time) experience with responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs.
Substitution:
Completion of 60 semester or 90 quarter units from an accredited college or university may be substituted for a maximum of six (6) months of the required experience in above option 1) or 2).Selection Process
Application Filing and Evaluation:
Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Eligibility Worker Multiple Choice Assessment:
Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Eligibility Worker classification. (Weighted 100%).The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone.
Note: The Eligibility Worker Multiple Choice Assessment is a standardized exam. The score achieved on the multiple choice assessment may be applied to future recruitment processes. If you participated in the Eligibility Worker Multiple Choice within the last 6 months, you will not be eligible to retest for this recruitment process.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Eligibility Worker I position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Do you possess a valid California driver's license or out-of-state valid motor vehicle operator's license?
YesNo
03
Please select the option that best matches your HIGHEST educational attainment.(Do not include units that are in progress)
High School Diploma / G.E.D. / High School Proficiency CertificateAttended some college and possess 0-29 semester / 0-44 quarter units of coursework from an accredited college/universityAttended some college and possess 30-59 semester / 45-89 quarter units of coursework from an accredited college/universityAttended some college and possess 60+ semester / 90+ quarter units of coursework from an accredited college/universityCompletion of an Associate Degree from an accredited college/universityCompletion of a Bachelor's Degree from an accredited college/universityCompletion of a Master's Degree from an accredited college/universityCompletion of a Juris Doctorate Degree from an accredited college/universityCompletion of a Ph.D. from an accredited college/universityNone of the above
04
How many months of full-time, or its equivalent, office support experience do you possess which included substantial public contact?
24 or more months of experience as described18 or more, but less than 24 months, of experience as described12 or more, but less than 18 months, of experience as described6 or more, but less than 12 months, of experience as described1 or more, but less than 6 months, of experience as describedLess than 1 month of experience as describedI do not possess any experience as described
05
If you indicated that you possess office support experience, which included substantial public contact, please indicate the type of office support experience you have acquired. Select all that apply.(Please be sure to provide a thorough description of duties performed on your application under the "Work History" area)
ReceptionistData EntryClerical-general (filing, typing)Financial-accounting, payroll processingRecords maintenance (personnel files, medical charts, company payroll records, etc.)Processing loans, financial assistance, benefits or court documentsCall CenterSecretarialCustomer Service RepresentativeOtherI do not have office support experience.
06
If you selected "Other", identify the other type of office experience. If this doesn't apply, please indicate N/A in the text box below.
07
Based on a 40 hour work week, in your applicable office support position(s) which included public contact, please indicate the percentage of time you interacted with the general public.
I do not have possess office support experience which included public contactLess than 10% (4 hours per work week) of my office support experience was spent interacting with the general public10% (4 hours per work week) or more, but less than 20% (8 hours per work week) of my office support experience was spent interacting with the general public20% (8 hours per work week) or more, but less than 30% (12 hours per work week) of my office support experience was spent interacting with the general public30% (12 hours per work week) or more, but less than 40% (16 hours per work week) of my office support experience was spent interacting with the general public40% (16 hours per work week) or more, but less than 50% (20 hours per work week) of my office support experience was spent interacting with the general public50% (20 hours per work week) or more, but less than 60% (24 hours per work week) of my office support experience was spent interacting with the general public60% (24 hours per work week) or more, but less than 70% (28 hours per work week) of my office support experience was spent interacting with the general public70% (28 hours per work week) or more, but less than 80% (32 hours per work week) of my office support experience was spent interacting with the general public80% (32 hours per work week) or more, but less than 90% (36 hours per work week) of my office support experience was spent interacting with the general public90% (36 hours per work week) or more, but less than 100% (40 hours per work week) of my office support experience was spent interacting with the general public100% (40 hours per work week) of my office support experience was spent interacting with the general public
08
How many months of full-time, or its equivalent, experience do you possess that included responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs?
24 or more months of experience as described18 or more, but less than 24 months, of experience as described12 or more, but less than 18 months, of experience as described6 or more, but less than 12 months, of experience as described1 or more, but less than 6 months, of experience as describedLess than 1 month of experience as describedI do not possess any experience as described
09
If you indicated that you possess experience that included responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs, please indicate what type of documents you worked with.Check all that apply(Please provide a thorough description of your responsibilities when working with specific documents on your application under the "Work History" area):
Loans (car, home, personal)Financial Assistance (child care or student loan applications)Unemployment applicationsVeteran's BenefitsInsurance BenefitsHealth BenefitsSocial Services Programs (public assistance/aid programs)I do not have experience with the type of documents listed above
10
Are you proficient in a second language and would like to be considered for bilingual position? If so, please indicate below the language you are proficient in speaking, listening and understanding:
SpanishVietnameseFarsiArabicTagalogCantoneseLaoRussianOther
11
If you selected "Other" in the previous question, identify the language:
12
For what type of positions would you like to be considered? Indicate all that apply.
Permanent Full-Time (Regularly scheduled 40 hours per week, full fringe benefits)Permanent Part-Time (Regularly scheduled less than 40 hours per week; prorated vacation, sick leave; eligible for medical/dental benefits; retirement plan)Temporary Full-Time- Limited Term Employment (A limited period of time, paid on an hourly basis, eligible for paid time off if assignment exceeds one (1) year)Temporary Part-Time- Limited Term Employment (A limited period of time, paid on an hourly basis, eligible for paid time off if assignment exceeds one (1) year)
13
What regions are you willing to work in?
Central (Concord, Clayton, Martinez, Pleasant Hill, and Walnut Creek)West (Crockett, El Cerrito, El Sobrante, Hercules, Kensington, Pinole, Richmond, Rodeo and San Pablo)East (Antioch, Bay Point, Brentwood, Oakley and Pittsburg)South (Danville, San Ramon, Orinda, and Lafayette)
14
Where did you hear about this employment opportunity?
IndeedContra Costa County WebsiteFacebook/TwitterCraigslistCounty District OfficeOne Stop Career CenterUniversityCommunity CollegeAdult SchoolCommunity Based OrganizationOther
15
If you selected "Other," for the previous questions, please tell us in which publication or website you saw the Advertisement, or how you heard of this position.If this doesn't apply, please indicate N/A in the text box below.
16
If selected, the required training for all new Eligibility Worker I's must be completed in person. The training typically lasts about 10 weeks, but may last longer, depending on programs. There are no make-up training sessions.
I understand that the in person training is mandatory.
17
I certify that I meet the announced minimum requirements for this examination and understand that I will be eliminated at any stage in such examination if it develops that, in fact I do not meet them. I further certify that all statements made in this supplemental questionnaire and the application are true and I agree and understand that misstatements or omissions of material facts will cause forfeiture of my rights to employment with Contra Costa County.
Yes
Required Question
$45,821.28 - $55,696.08 Annually
Location :
Contra Costa County, CA
Job Type:
Permanent Full-Time
Job Number:
XHWA-2023B
Department:
Employment & Human Services
Opening Date:
11/03/2023
Closing Date:
Continuous
FLSA:
Determined by Position
Bargaining Unit:
25
The Position
Contra Costa County is recruiting to fill multiple Eligibility Worker I vacancies in the Employment and Human Services Department (EHSD).
Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
We are looking for someone who:
Possesses effective organization skills and is task-oriented
Can accurately interpret and apply government regulations, policies, and procedures
Thrives in a customer-focused environment
Demonstrates empathy in difficult or complex circumstances
Is adaptable to changing regulations and procedures
Is able to provide fair and unbiased interpretation of factsWhat you will typically be responsible for:
Conducting interviews with applicants and recipients of public assistance benefitsGathering information from applicants to make eligibility determinationsReviewing applications and declarations for completeness and consistencyMaintaining client records through data entry into computerized/online systemsLinking customers to other community resourcesMaking accurate and efficient determinations of eligibilityA few reasons you might love this job:
You will have a daily impact providing assistance to vulnerable members of the communityThe work performed helps to bolster a strong, vibrant economy by providing optimal benefit and support servicesYou will work in an engaging team environmentThere are opportunities for promotional growth within Contra Costa CountyA few challenges you might face in this job:You will be in a classroom environment for the first three months to learn complex eligibility rulesYou must demonstrate proficiency in determining eligibility both in the classroom and on the jobYou will work in a fast-paced and ever changing environmentYou will be expected to process a high volume of workYou will work in a highly regulated government environmentIndividuals who are proficient in English/Spanish, Laotian, or Vietnamese are strongly encouraged to apply. Bilingual applicants who are hired will be required to pass the language proficiency exam in order to receive a monthly bilingual pay differential in addition to their monthly salary.
Note: Eligibility Worker I is the entry level classification in the Eligibility Work series. Those who satisfactorily complete the probation period may promote through the Eligibility Worker series.
To read the complete job description, please visit the website, www.cccounty.us/hr.The employment list established by this recruitment may remain in effect for six (6) months.Minimum Qualifications
License Required:
Candidates must possess a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.
Education:
Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certificate.
Experience:
Either 1) One (1) year of full-time (or the equivalent of full-time) office support experience which has included substantial public contact or 2) one (1) year of full-time (or the equivalent of full-time) experience with responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs.
Substitution:
Completion of 60 semester or 90 quarter units from an accredited college or university may be substituted for a maximum of six (6) months of the required experience in above option 1) or 2).Selection Process
Application Filing and Evaluation:
Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Eligibility Worker Multiple Choice Assessment:
Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Eligibility Worker classification. (Weighted 100%).The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone.
Note: The Eligibility Worker Multiple Choice Assessment is a standardized exam. The score achieved on the multiple choice assessment may be applied to future recruitment processes. If you participated in the Eligibility Worker Multiple Choice within the last 6 months, you will not be eligible to retest for this recruitment process.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Eligibility Worker I position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Do you possess a valid California driver's license or out-of-state valid motor vehicle operator's license?
YesNo
03
Please select the option that best matches your HIGHEST educational attainment.(Do not include units that are in progress)
High School Diploma / G.E.D. / High School Proficiency CertificateAttended some college and possess 0-29 semester / 0-44 quarter units of coursework from an accredited college/universityAttended some college and possess 30-59 semester / 45-89 quarter units of coursework from an accredited college/universityAttended some college and possess 60+ semester / 90+ quarter units of coursework from an accredited college/universityCompletion of an Associate Degree from an accredited college/universityCompletion of a Bachelor's Degree from an accredited college/universityCompletion of a Master's Degree from an accredited college/universityCompletion of a Juris Doctorate Degree from an accredited college/universityCompletion of a Ph.D. from an accredited college/universityNone of the above
04
How many months of full-time, or its equivalent, office support experience do you possess which included substantial public contact?
24 or more months of experience as described18 or more, but less than 24 months, of experience as described12 or more, but less than 18 months, of experience as described6 or more, but less than 12 months, of experience as described1 or more, but less than 6 months, of experience as describedLess than 1 month of experience as describedI do not possess any experience as described
05
If you indicated that you possess office support experience, which included substantial public contact, please indicate the type of office support experience you have acquired. Select all that apply.(Please be sure to provide a thorough description of duties performed on your application under the "Work History" area)
ReceptionistData EntryClerical-general (filing, typing)Financial-accounting, payroll processingRecords maintenance (personnel files, medical charts, company payroll records, etc.)Processing loans, financial assistance, benefits or court documentsCall CenterSecretarialCustomer Service RepresentativeOtherI do not have office support experience.
06
If you selected "Other", identify the other type of office experience. If this doesn't apply, please indicate N/A in the text box below.
07
Based on a 40 hour work week, in your applicable office support position(s) which included public contact, please indicate the percentage of time you interacted with the general public.
I do not have possess office support experience which included public contactLess than 10% (4 hours per work week) of my office support experience was spent interacting with the general public10% (4 hours per work week) or more, but less than 20% (8 hours per work week) of my office support experience was spent interacting with the general public20% (8 hours per work week) or more, but less than 30% (12 hours per work week) of my office support experience was spent interacting with the general public30% (12 hours per work week) or more, but less than 40% (16 hours per work week) of my office support experience was spent interacting with the general public40% (16 hours per work week) or more, but less than 50% (20 hours per work week) of my office support experience was spent interacting with the general public50% (20 hours per work week) or more, but less than 60% (24 hours per work week) of my office support experience was spent interacting with the general public60% (24 hours per work week) or more, but less than 70% (28 hours per work week) of my office support experience was spent interacting with the general public70% (28 hours per work week) or more, but less than 80% (32 hours per work week) of my office support experience was spent interacting with the general public80% (32 hours per work week) or more, but less than 90% (36 hours per work week) of my office support experience was spent interacting with the general public90% (36 hours per work week) or more, but less than 100% (40 hours per work week) of my office support experience was spent interacting with the general public100% (40 hours per work week) of my office support experience was spent interacting with the general public
08
How many months of full-time, or its equivalent, experience do you possess that included responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs?
24 or more months of experience as described18 or more, but less than 24 months, of experience as described12 or more, but less than 18 months, of experience as described6 or more, but less than 12 months, of experience as described1 or more, but less than 6 months, of experience as describedLess than 1 month of experience as describedI do not possess any experience as described
09
If you indicated that you possess experience that included responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs, please indicate what type of documents you worked with.Check all that apply(Please provide a thorough description of your responsibilities when working with specific documents on your application under the "Work History" area):
Loans (car, home, personal)Financial Assistance (child care or student loan applications)Unemployment applicationsVeteran's BenefitsInsurance BenefitsHealth BenefitsSocial Services Programs (public assistance/aid programs)I do not have experience with the type of documents listed above
10
Are you proficient in a second language and would like to be considered for bilingual position? If so, please indicate below the language you are proficient in speaking, listening and understanding:
SpanishVietnameseFarsiArabicTagalogCantoneseLaoRussianOther
11
If you selected "Other" in the previous question, identify the language:
12
For what type of positions would you like to be considered? Indicate all that apply.
Permanent Full-Time (Regularly scheduled 40 hours per week, full fringe benefits)Permanent Part-Time (Regularly scheduled less than 40 hours per week; prorated vacation, sick leave; eligible for medical/dental benefits; retirement plan)Temporary Full-Time- Limited Term Employment (A limited period of time, paid on an hourly basis, eligible for paid time off if assignment exceeds one (1) year)Temporary Part-Time- Limited Term Employment (A limited period of time, paid on an hourly basis, eligible for paid time off if assignment exceeds one (1) year)
13
What regions are you willing to work in?
Central (Concord, Clayton, Martinez, Pleasant Hill, and Walnut Creek)West (Crockett, El Cerrito, El Sobrante, Hercules, Kensington, Pinole, Richmond, Rodeo and San Pablo)East (Antioch, Bay Point, Brentwood, Oakley and Pittsburg)South (Danville, San Ramon, Orinda, and Lafayette)
14
Where did you hear about this employment opportunity?
IndeedContra Costa County WebsiteFacebook/TwitterCraigslistCounty District OfficeOne Stop Career CenterUniversityCommunity CollegeAdult SchoolCommunity Based OrganizationOther
15
If you selected "Other," for the previous questions, please tell us in which publication or website you saw the Advertisement, or how you heard of this position.If this doesn't apply, please indicate N/A in the text box below.
16
If selected, the required training for all new Eligibility Worker I's must be completed in person. The training typically lasts about 10 weeks, but may last longer, depending on programs. There are no make-up training sessions.
I understand that the in person training is mandatory.
17
I certify that I meet the announced minimum requirements for this examination and understand that I will be eliminated at any stage in such examination if it develops that, in fact I do not meet them. I further certify that all statements made in this supplemental questionnaire and the application are true and I agree and understand that misstatements or omissions of material facts will cause forfeiture of my rights to employment with Contra Costa County.
Yes
Required Question