Amesbury Group
Customer Service Clerk, Office
Amesbury Group, New Haven, Connecticut, us, 06540
External Description
Performs a variety of data entry and clerical duties in accordance with established systems and procedures for Architectural Product Sales.
Essential Duties Responsibilities
For all orders received through e-mail, fax or mail, check credit information in computer system and note same on order. Post the customer name, address, SIC number. For new accounts, research on website for correct SIC code. Update any changes in customer or representative name and/or address information into computer system.Serve as roll-over desk for ACD calls, answering phone in a perceived pleasant manner. Assess nature of call and handle routine inquiries and requests personally; refer more complex requests to appropriate person. Provide customers with shipping information when requested.For faxed, mail, emailed or verbal (in written form from Inside Sales Representatives) drawing approvals, email orders and return order and approval to the appropriate Inside Sales Representative.Act as backup for the Inside Sales Representatives, Customer Service Representative-Order Entry and for all clerical duties in the Architectural Sales/Customer Service department as needed.Maintain list of Gold, Silver and Bronze customers.Perform other related duties as assigned or warranted by circumstances.Requirements
Knowledge / Skills / Abilities
Detailed oriented.Excellent keyboarding skills and accurate data entry at a speed to meet performance standards.Ability to pleasantly handle a variety of tasks under tight time constraints.Ability to interact pleasantly and effectively with others, both within the department, within the rest of the organization and outside cusotmers under very hectic conditions.Highly driven, self-motivated, and able to work under pressure with minimal supervision.Ability to process documents according to established standards; all orders received during day must be processed during that day; address and name changes completed within 24 hours; incoming faxes/emails passed to appropriate personnel within one hour.Qualifications / Prior Experience
High school plus some specialized training or 2-3 years of practial training. in and office setting and/or data entry experienceWork Environment / Other Requirements
Must be able to use normal office equipment (computer, printer, copier, scanner).Must be able to talk/hear/sit for prolonged periods of time.Ability to move around office level to access files and obtain information from other departments.
Performs a variety of data entry and clerical duties in accordance with established systems and procedures for Architectural Product Sales.
Essential Duties Responsibilities
For all orders received through e-mail, fax or mail, check credit information in computer system and note same on order. Post the customer name, address, SIC number. For new accounts, research on website for correct SIC code. Update any changes in customer or representative name and/or address information into computer system.Serve as roll-over desk for ACD calls, answering phone in a perceived pleasant manner. Assess nature of call and handle routine inquiries and requests personally; refer more complex requests to appropriate person. Provide customers with shipping information when requested.For faxed, mail, emailed or verbal (in written form from Inside Sales Representatives) drawing approvals, email orders and return order and approval to the appropriate Inside Sales Representative.Act as backup for the Inside Sales Representatives, Customer Service Representative-Order Entry and for all clerical duties in the Architectural Sales/Customer Service department as needed.Maintain list of Gold, Silver and Bronze customers.Perform other related duties as assigned or warranted by circumstances.Requirements
Knowledge / Skills / Abilities
Detailed oriented.Excellent keyboarding skills and accurate data entry at a speed to meet performance standards.Ability to pleasantly handle a variety of tasks under tight time constraints.Ability to interact pleasantly and effectively with others, both within the department, within the rest of the organization and outside cusotmers under very hectic conditions.Highly driven, self-motivated, and able to work under pressure with minimal supervision.Ability to process documents according to established standards; all orders received during day must be processed during that day; address and name changes completed within 24 hours; incoming faxes/emails passed to appropriate personnel within one hour.Qualifications / Prior Experience
High school plus some specialized training or 2-3 years of practial training. in and office setting and/or data entry experienceWork Environment / Other Requirements
Must be able to use normal office equipment (computer, printer, copier, scanner).Must be able to talk/hear/sit for prolonged periods of time.Ability to move around office level to access files and obtain information from other departments.