UnityPoint Health
Patient Service Coordinator
UnityPoint Health, Waterloo, Iowa, United States, 50702
OverviewUnityPoint Health - Allen Hospital
Patient Service Coordinator - ED
Full-time; 1900-0700/2300-0700
Benefits Eligible
The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members.
Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:
Serving them before they ask for assistance (initiative)
Helping each other (teamwork)
Acknowledging concerns (empathy)
Respecting privacy and dignity (courtesy)
Explain what is happening
Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager.
Supports the delivery of the department’s services.
Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.
Why UnityPoint Health?
Commitment to our Team –
We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
Culture –
At UnityPoint Health,
you
matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits –
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment
– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development
– We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement
– Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs.
Monitors security cameras and patient visitors into Pediatric unit and rooms.
Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
Answers the patients’ needs directly.
Reports needs promptly to proper authority including physicians.
Assists in scheduling follow-up and healthcare team appointments for patients.
Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. – blankets, water, coffee etc.
Serves as a resource for patients and patients’ families needing direction or information.
Assist in getting patient rooms ready for admissions.
Assists in maintaining a neat and orderly patient rooms, nurse’s station and kitchenette.
Assists with escorting families who are being discharged.
Qualifications
High School diploma or GED
Minimum of 2 years secretarial or comparable work experience or equivalent education.
Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.
Use of usual and customary equipment used to perform essential functions of the position.
Ability to read, write and speak English.
Excellent telephone manner, respect for confidentiality.
Ability to work for a large multitude of the management team and physicians.
Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.
Patient Service Coordinator - ED
Full-time; 1900-0700/2300-0700
Benefits Eligible
The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members.
Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:
Serving them before they ask for assistance (initiative)
Helping each other (teamwork)
Acknowledging concerns (empathy)
Respecting privacy and dignity (courtesy)
Explain what is happening
Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager.
Supports the delivery of the department’s services.
Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.
Why UnityPoint Health?
Commitment to our Team –
We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
Culture –
At UnityPoint Health,
you
matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits –
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment
– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development
– We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement
– Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs.
Monitors security cameras and patient visitors into Pediatric unit and rooms.
Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.
Answers the patients’ needs directly.
Reports needs promptly to proper authority including physicians.
Assists in scheduling follow-up and healthcare team appointments for patients.
Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. – blankets, water, coffee etc.
Serves as a resource for patients and patients’ families needing direction or information.
Assist in getting patient rooms ready for admissions.
Assists in maintaining a neat and orderly patient rooms, nurse’s station and kitchenette.
Assists with escorting families who are being discharged.
Qualifications
High School diploma or GED
Minimum of 2 years secretarial or comparable work experience or equivalent education.
Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.
Use of usual and customary equipment used to perform essential functions of the position.
Ability to read, write and speak English.
Excellent telephone manner, respect for confidentiality.
Ability to work for a large multitude of the management team and physicians.
Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.