StepStone Hospitality
Front Desk Supervisor
StepStone Hospitality, Charlotte, North Carolina, United States, 28245
Job Type
Full-time
Description
We are looking for an energetic and experienced Front Desk Supervisor that can be a leader to our team. Seeking a candidate with previous hotel experience and is used to working in a fast-paced environment.
Maintain standards of quality guest service.Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.Develop short-and long-term financial and operational plans for the guest services department that relate to the overall objectives of the hotel.Maintains proper supervision over all aspects of operations up to but not limited to Engineering and Housekeeping.Oversees all problem resolution matters in the absence of GM and AGM.Increase level of guest satisfaction by delivery of an exceptional product through employee development.Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.Ability to accurately use various office and accounting software.Requirements
Projects and assignments are completed thoroughly, professionally, and with care.Adjusts to high-pressure conditions and is open to change.Assumes responsibility for personal growth and development.Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.Understands and communicates the StepStone mission and core values.Expresses ideas and conveys information clearly, effectively, and professionally.Actively listens to others.Conveys company information, decision, or problems to appropriate parties on a timely basis.Works to resolves disagreements and is respectful of peers and co-workers.Must be able to work M/PM Shifts, weekends and holidays.
Full-time
Description
We are looking for an energetic and experienced Front Desk Supervisor that can be a leader to our team. Seeking a candidate with previous hotel experience and is used to working in a fast-paced environment.
Maintain standards of quality guest service.Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.Develop short-and long-term financial and operational plans for the guest services department that relate to the overall objectives of the hotel.Maintains proper supervision over all aspects of operations up to but not limited to Engineering and Housekeeping.Oversees all problem resolution matters in the absence of GM and AGM.Increase level of guest satisfaction by delivery of an exceptional product through employee development.Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.Ability to accurately use various office and accounting software.Requirements
Projects and assignments are completed thoroughly, professionally, and with care.Adjusts to high-pressure conditions and is open to change.Assumes responsibility for personal growth and development.Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.Understands and communicates the StepStone mission and core values.Expresses ideas and conveys information clearly, effectively, and professionally.Actively listens to others.Conveys company information, decision, or problems to appropriate parties on a timely basis.Works to resolves disagreements and is respectful of peers and co-workers.Must be able to work M/PM Shifts, weekends and holidays.