Delaware North
Cabins Front Desk Supervisor, Tenaya Lodge At Yosemite
Delaware North, San Francisco, California, United States, 94199
Overview
Delaware North Parks and Resorts is seeking a full-time Front Desk Supervisor to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay
Additional Details
Life at Tenaya at Yosemite
Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.Close Proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National ForestOpportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!Perks at Tenaya at YosemiteHealth, dental, and vision insurance*401k with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFree shift meals in our employee dining roomCommuter bonus - $10/day for 35+ miles and $20/day for 50+ milesEmployee discounts - 20% off food and beverage and 30% off retailReferral bonus - earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for full-time, year-round team members
Unit Description
Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.
Responsibilities
Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping departmentOperate company vehicles for transportation across the property as neededQualifications
At least 2 years' experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenA valid driver's license
Delaware North Parks and Resorts is seeking a full-time Front Desk Supervisor to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay
Additional Details
Life at Tenaya at Yosemite
Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.Close Proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National ForestOpportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!Perks at Tenaya at YosemiteHealth, dental, and vision insurance*401k with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFree shift meals in our employee dining roomCommuter bonus - $10/day for 35+ miles and $20/day for 50+ milesEmployee discounts - 20% off food and beverage and 30% off retailReferral bonus - earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for full-time, year-round team members
Unit Description
Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.
Responsibilities
Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping departmentOperate company vehicles for transportation across the property as neededQualifications
At least 2 years' experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenA valid driver's license